Alutiiq, LLC · 4 hours ago
PC Support Tech
Washington, DC
Full-time
Onsite
Senior Level
5+ years expAlutiiq, LLC is seeking a PC Support Tech to provide comprehensive IT support across Department of Defense or Government Agency Enterprise NIPR and SIPR Networks. The PC Support Tech will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring users are proficient with basic system operations.
InternetProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Diagnosing and resolving hardware, software, and network issues
Ensuring users are proficient with basic system operations
Managing and transporting equipment as needed
Providing direct end user assistance to include familiarizing users with basic software, hardware, and peripheral device operation
Effectively using approved diagnostic tools to diagnose network connectivity issues
Imaging, copying and configuring systems for deployment
Installing, connecting, configuring, upgrading, troubleshooting, diagnosing, and repairing desktop/laptop system hardware and software, mobile devices and peripherals
Qualification
Required
Five years of IT support and Helpdesk experience supporting users on a Department of Defense or Government Agency Enterprise NIPR and SIPR Network-Experience in backup, recover and data restoration from workstations for customers during upgrades or when problem with the system is diagnosed
Demonstrated experience simulating user problems to resolve operating difficulties
The ability to provide direct end user assistance to include familiarizing users with basic software, hardware, and peripheral device operation
Effectively use approved diagnostic tools to diagnose network connectivity issue as well as image, copy and configure systems for deployment
Experience with install, connect, configure, upgrade, troubleshoot, diagnose, and repair desktop/laptop system hardware and software, mobile devices and peripheral
The ability to lift, push and transport equipment weighing up to 50 pounds
Required DoD 8570 Level IIIT Certifications
A+ AND
Security+ AND-
Microsoft 365 Certified Modern Desktop Administrator Associate Certification
Preferred
Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification preferred
Company
Alutiiq, LLC
Alutiiq, LLC is the premier Alaska Native Corporation (ANC) and our subsidiaries provide exceptional services to our customers across a diverse spectrum of capabilities.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase