BENTELER Group · 15 hours ago
Customer Technical Support/Claims Specialist
Houston, TX
Contract
Onsite
Senior Level, Lead/Staff
8+ years expBENTELER Group is an international corporation specializing in the development and production of custom, precision pipes for various industrial sectors. The Customer Technical Support/Claims Specialist will manage customer complaint activities, support sales operations, and ensure product quality assurance through effective communication and collaboration with various teams.
AutomotiveIndustrial ManufacturingManufacturingSales
Responsibilities
Manage customer complaint/ claim activities for sales team through effective communication with mill operations, quality team, sales team, and customer
Support entry and maintenance of complaints in SAP and generate reports for internal consumption
Support SQEs, external subcontracting, and quality teams to assure on-time delivery, product quality assurance, and processor compliance
Support sales operations, quality and procurement stakeholders in various activities; including but not limited to on-site quality inspections, claims, qualification of external suppliers, non-conformance/ corrective action demands
Frequent on-site visits to approved processor and/or 3rd party inspection service companies to monitor progress and navigate potential roadblocks
Assist in field visits to customer yards, threading and inspection companies to verify customer complaints/ claims
Support and investigate transportation and import related claims though communication with, but not limited to, customers, suppliers, surveyors, and internal stakeholders (i.e. insurance department)
Qualification
Required
BS/BA in Engineering, Supply Chain Management or related field preferred, or equal work experience
Minimum 8 years of experience in manufacturing or related field
Minimum 4 years of experience in quality inspection, control, or assurance areas, preferably with oil and gas tubular products
Knowledge or tubular and/or steel manufacturing
Knowledge of API/ASTM/ISO standards and specifications
A strong working knowledge of Microsoft Office / Proficiency in Word, Excel & Power Point
Experience with SAP or strong IT/ ERP system knowhow required
A self-starter with ability to work in a fast-paced office setting
Excellent analytical, problem-solving, and critical thinking skills
Ability to interface with personnel on all levels
Inter-cultural and diversity understanding
Positive attitude, energetic, personable and a reliable team player
Skilled in accuracy, detail oriented, and organizational abilities
Preferred
Knowledge of OCTG finishing processes preferred
Knowledge of dimensional, NDT, and other related testing requirements preferred
Benefits
401(k) Match
Dental
Development
Educational Assistance
Flexible Work Schedules
Health Savings Accounts
Holidays
Life & Disability
Medical
Training
Vacation
Vision
Wealth Management Support
Company
BENTELER Group
BENTELER is a global company serving customers in automotive technology, the energy sector and mechanical engineering.
10001+ employees
H1B Sponsorship
BENTELER Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (3)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Ralf Göttel
CEO BENTELER International AG
Recent News
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