F5 · 16 hours ago
Escalation Engineer - Technical
Seattle, WA
Full-time
Hybrid
Mid Level
$149K/yr - $169K/yr
3+ years expF5 is dedicated to enhancing the digital world by empowering organizations to create, secure, and run applications. The Escalation Engineer - Technical will own escalated case resolution for complex technical issues, provide support for various platforms, and contribute to bug tracking and resolution efforts.
Consumer ElectronicsSaaSSecurityVirtualization
Responsibilities
Own escalated case resolution for complex technical issues involving F5 BIG-IP platforms, including LTM, GTM, AFM, APM, and ASM modules
Reproduce and debug issues in lab environments involving L2/L3 routing, SSL offloading, iRules, DNS, HTTP/2, and load balancing
Utilize tools such as tcpdump, ssldump, Wireshark, TShark, and F5 qkview for root cause analysis
Provide support and diagnosis for environments using virtualization (VMware, KVM), container platforms (Docker, Kubernetes), and hybrid cloud (AWS, Azure, GCP)
Contribute to bug triage, tracking, and analysis, including collaboration with software engineering teams for defect resolution
Develop and share diagnostic scripts using Python, Bash, and REST API for troubleshooting automation
Mentor frontline engineers on troubleshooting methodology, diagnostics best practices, and documentation creation
Document known issues and solutions in internal knowledge bases and public-facing support content
Participate in early-access testing cycles, customer pilot feedback loops, and pre-release validation activities
Qualification
Required
Three (3) years of experience in job offered or in any occupation in a related field
Three (3) years of experience using the following: (1) Networking architecture and protocols; (2) Linux/UNIX; (3) Network protocol analysis tools such as tcpdump, Wireshark, tshark; (4) SSL/TLS Debugging; (5) Public Cloud (AWS, Azure, GCP); (6) Switching/Routing; (7) Virtualization Technologies; (8) HTTP/HTTP2; (9) TCL scripting; (10) Kubernetes; (11) Network Security
Benefits
401k
Incentive compensation
Bonus
Restricted stock units
Competitive pay
Company
F5 is a multi-cloud application services and security company that specializes in application security, performance, and delivery.
5001-10000 employees
H1B Sponsorship
F5 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (155)
2024 (110)
2023 (211)
2022 (194)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Elliott Management Corp.
2020-11-08Post Ipo Equity
1999-06-04IPO
1998-09-24Series Unknown
Leadership Team
François Locoh-Donou
President and CEO
Mohan Veloo
Chief Technology Officer - Asia Pacific, China & Japan
Recent News
Business Wire
2026-01-16
2026-01-15
2025-12-24
Company data provided by crunchbase