EBSCO Information Services · 20 hours ago
Sr Clinical Implementation Manager
United States
Full-time
Remote
Senior Level
5+ years expEBSCO Information Services is a leader in providing optimized research experiences and is seeking a Senior Clinical Implementation Manager. This role is responsible for overseeing the implementation of Clinical Decisions products in healthcare settings, ensuring effective integration into clinical workflows and maximizing value and outcomes.
Content CreatorsDatabaseSaaS
Responsibilities
Lead the end-to-end onboarding process for EBSCO Clinical Decisions products
Working with the Customer Success Manager and understanding the overall success plan, provide implementation plans with a focus on technical integration, change management, and specific timelines
Provide expert guidance and support to customers during the implementation process, coordinating with IT teams to ensure that the system is properly configured and integrated with existing systems, including EHR integration, toolbar links, IdP SSO via SAML and SMART on FHIR, HL7 Infobutton & Mobile Device Management (MDM)
Manage Implementation timelines, resources, and budgets to ensure project milestones are met
Consult Customer Success Manager on key performance indicators to evaluate the success of the implementation
Improve implementation processes and methodologies as they relate to SSO and EHR best practices
Monitor and report on Implementation progress, identifying and mitigating risks as needed
Track and report on key performance indicators to evaluate the success of the implementation
Through a “Train the Trainer” model, provide training and support to superusers, administrators, and end-users to maximize product utilization
Continuously improve implementation processes and methodologies to enhance efficiency and customer outcomes, with a focus on SSO and EHR best practices
Qualification
Required
Bachelor's degree in health administration, information technology, or a related field
Minimum of 5 years of experience in project management
Strong understanding of clinical workflows, EHR systems, and SSO authentication protocols
Medical experience to provide a clear understanding of clinical workflow
Proven track record of successfully managing complex implementation projects
Excellent written and oral communication, interpersonal, and problem-solving skills
Ability to work independently and as part of a team
This is a fully remote role and the ability to work across time zones and travel up to 25% of the time or as needed to support implementation projects at various locations is required
Preferred
7 years of experience in project management and experience within the healthcare industry
Clinical informatics and/or background and knowledge of healthcare industry trends, regulations, and best practices
Strong analytical and problem-solving skills, with the ability to identify and address issues that may arise during implementation and beyond
Experience working with cross-functional teams and external partners to achieve project objectives
Experience with healthcare IT systems, such as electronic health records (EHR) and/or practice management systems
PMP or similar project management certification is a plus
Company
EBSCO Information Services
At EBSCO Information Services, we hire great people and let them thrive.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Darby Kopp
Executive Vice President Corporate Strategy and Planning
Recent News
2025-12-05
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