WRITER · 1 hour ago
Strategic AI customer success manager, adoption (West)
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$205K/yr - $260K/yr
10+ years expWRITER is where the world's leading enterprises orchestrate AI-powered work, and they are seeking a customer success manager to drive the AI adoption and activation strategy for their most strategic customers. This role focuses on showcasing the platform's power and ensuring persistent organizational adoption while guiding organizations from their initial kickoff to production deployment.
Agentic AIContentFoundational AIGenerative AINatural Language ProcessingProductivity ToolsVirtual Assistant
Responsibilities
Scale activation frameworks, identifying repeatable customer deployments and building specific plays that balance standardization with customization
Lead customer AI program strategy, focusing on change management, AI center of excellence, use case prioritization, and time-to-value
Translate technical challenges into solutions through platform guidance and adoption program execution
Own customer success plans and strategic relationships, executing business reviews and executive sign-offs, developing C-suite through end user relationships, and managing change resistance
Drive platform usage and adoption, implementing champion programs, office hours, dashboards, customized trainings and workshops
Build advocate networks and champion communities, creating power user communities, training trainers, and designing innovative customer experiences
Qualification
Required
Over 10 years in customer facing roles: customer success, implementation management, solutions consulting with Fortune 100 accounts – a strong record of high-touch service and deep adoption in complex organizations
Comfortable being adaptive and bringing order to ambiguous situations, having built repeatable processes, playbooks, or frameworks that redefine organizational operating structures
Comfortable embedding with customers to understand process workflows, business requirements, and adoption barriers
Technical aptitude and AI enthusiasm - ability to quickly master complex products, guide customers authoritatively and translate technical concepts into business value for a range of audiences
Ability to manage and execute across multiple high-priority projects, simultaneously across a range of customers with varied levels of maturity
Skilled in enablement and change management, designing impactful sessions for a range of audiences (executives to end users), developing scalable training, establishing adoption rhythms, and overcoming transformation barriers
Exceptional executive presence, an enthusiastic presenter, and a genuine leader
Proactively simplifies complexity, fosters champions, and actively listens to understand customer needs deeply
Experience delivering technical capabilities to a wide range of audiences
Benefits
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
+ Wellness stipend for gym, massage/chiropractor, personal training, etc.
+ Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
Company
WRITER
Writer is a software firm that develops a full-stack generative AI platform delivering transformative ROI for enterprises.
201-500 employees
H1B Sponsorship
WRITER has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$326MKey Investors
ICONIQ Growth,Premji Invest,Radical VenturesICONIQ GrowthInsight Partners
2024-11-12Series C· $200M
2023-09-18Series B· $100M
2021-11-15Series A· $21M
Leadership Team
May Habib
Co-founder and CEO
Waseem AlShikh
Co-founder and CTO
Recent News
Crunchbase News
2025-12-09
2025-12-05
Company data provided by crunchbase