Enlightened, Inc · 19 hours ago
Quality Assurance Analyst/Coach
Latham, NY, US
Full-time, Part-time
Hybrid
Entry Level
$16.50/hr - $16.50/hr
1+ years expEnlightened, Inc is one of the Washington Metropolitan-area’s fastest growing IT companies, and they are seeking a detail-oriented QA Analyst to ensure accurate document processing and maintain high-quality standards. This role involves reviewing work, identifying errors, providing feedback, and supporting both on-site and remote staff.
Information Technology
Responsibilities
Quality check prerecorded customer service calls to ensure accuracy, compliance, and consistency with program standards
Interpret and evaluate call interactions to identify errors, trends, and opportunities for improvement
Provide clear and concise feedback to Customer Service Representatives (CSRs) through a web-based evaluation system
Collaborate with management to meet contractual metrics and performance requirements
Perform occasional call handling during peak call volumes
Maintain documentation and records of call reviews, scoring, and follow-up actions
Qualification
Required
High School diploma
1-2 years of experience
Strong attention to detail and accuracy
Excellent communication and teamwork skills
Experience with QA or document processing preferred
Comfortable training and mentoring staff
Company
Enlightened, Inc
Enlightened, Inc. is an award-winning, information technology (IT) consulting firm headquartered in Washington, DC.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Antwanye Ford
President & CEO
Recent News
Canada NewsWire
2023-09-13
2023-04-07
2022-09-08
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