Maximus · 20 hours ago
Senior Program Director, Contact Center Operations | Onsite in Little Rock, AR | Relocation Availabl
North Little Rock, AR
Full-time
Onsite
Director/Executive
$180K/yr - $190K/yr
12+ years expMaximus is currently hiring a Senior Program Director to lead a large-scale state Health & Human Services contact center in Arkansas. This role involves overseeing program performance, financial results, compliance, and service delivery while maintaining client relationships for a high-quality customer experience.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained
Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations
Ensure established goals and objectives support the overall project strategies
Oversee all project administrative operations including budget, financial controls, and human resources
Plan, develop, and schedule priorities for achieving operational and performance goals
Review management, productivity, and financial reports and studies to ensure program objectives are met
Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance
Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance
Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels
Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives
Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment
Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development
Qualification
Required
Bachelor's degree in related field required
12-15 years of professional experience in a related field required
Equivalent combination of experience and education considered in lieu of Bachelor's degree requirement
Certified Project Management Professional (PMP)
Experience leading multiagency call centers or contact center-as-a-service (CCaaS)
Experience managing large-scale programs or portfolios
Client relationship management from implementation through maintenance
Experience with large-scale telephony
Experience implementing innovative technical solutions to solve client needs
CRM software experience
Medicaid experience
Must live in or near Little Rock, AR, or be willing to relocate to the area (relocation assistance is available)
Must be willing and able to work onsite
Preferred
Previous consulting experience
Benefits
Health insurance
Paid time off
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase