Genesis10 · 22 hours ago
Application Support Engineer L3
Charlotte, NC
Full-time
Onsite
Mid Level
$55.06/hr - $63.06/hrGenesis10 is currently seeking an Application Support Engineer L3 with our client in the financial industry. The role involves supporting a commercial software product, diagnosing and resolving complex issues, and implementing system enhancements using JavaScript.
Information ServicesInformation Technology
Responsibilities
Support for a commercial software product, diagnose and resolve complex issues, and implement system enhancements using JavaScript
Perform manual testing and develop automated test scripts
Conduct technical research to support ongoing product improvements
Provide Level 3 (Tier 3) technical support for a commercial software application
Diagnose, troubleshoot, and resolve complex technical issues escalated from support teams
Implement front-end and back-end system changes using JavaScript
Perform manual testing of new features and fixes
SQL-based data analysis
Conduct technical research to support product improvements and customer solutions
Create and maintain clear technical system documentation
Engage with vendor technical resources for support issues, as needed
Qualification
Required
Broad range of technical knowledge and experience in areas such as security models, Active Directory, SQL-based data analysis, Windows server environments, and the creation and maintenance of technical system documentation
Strong analytical and problem-solving skills
Working understanding of security models, especially Active Directory, SharePoint, and network file share permissioning
Ability to analyze and extract data using SQL
Hands-on experience with Windows Servers
Ability to communicate technical concepts clearly in documentation and discussions
Self-starter with the ability to work with minimal supervision
Preferred
Experience with test automation tools or frameworks
Exposure to scripting or development beyond JavaScript (e.g., PowerShell, Python)
Desire to create innovative technical solutions
Unrelenting pursuit of process improvements opportunities that reduces risk and improves quality
Benefits
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
Company
Genesis10
Information Technology and Services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase