HP · 10 hours ago
Customer Zero Print lead for HP-on-HP
Palo Alto, California, United States of America
Full-time
Onsite
Senior Level, Lead/Staff
$116K/yr - $182K/yr
10+ years expHP is a leading technology company, and they are seeking a Customer Zero Print lead for their HP-on-HP program. This role involves managing a cross-company initiative to enhance employee and customer experiences through HP products and services, as well as overseeing the governance process for print services and products.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Work across businesses, functions and product teams to define and own key service requirements and goals
Work directly with technical teams to communicate requirements, brainstorm new solutions
Define KPIs and develop before and after snapshots for new products and services based on employee experience metrics
Manage deliverables across multiple cross functional teams
Develop and maintain program plan and schedule
Report progress to executive stakeholders
Participate in the development of go to market materials, presentations, videos, press releases demonstrations
Own ongoing governance process and make key decisions on deploying tech. features utilizing input from hp as a customer
Capture and use data driven methods to make key scope decisions
Utilize agile and lean methodologies effectively in development of end product (a/b testing, incremental hypothesis testing, etc.)
Participate in employee experience work including journey maps and DEX and analytics development efforts
Establishes and maintains relationships with key decision-makers at the top of the business, function, geography or organization as well as key tactical leaders
Uses extensive business knowledge to drive engagement for the largest IT initiatives. Proactively engages in strategic business planning where there is IT impact; influences overall business strategies of HP Print BU and Services MPS organizations
Represents the needs of a typical enterprise business during the new product priority-setting process
Owns trouble shooting and remediation of incidents including problem management through engineering and fix deployment
Qualification
Required
Bachelor's degree or equivalent experience and a minimum of 12 years of related experience or a master's degree and a minimum of 10 years of experience
Previous experience in IT and/or SW deployment and integration a must
Experience with enterprise Print, Print Service, or related product management strongly preferred
Excellent project management and process development skills
Exceptional written and verbal skills with the ability to interact and influence at the executive level
Deep business experience with Enterprise Print and Print Services
Background in IT SW integration and deployment and design of AI applications
Strong relationship management skills
Strong understanding of IT end user computing & infrastructure services
Demonstrated master level cross business communication and collaboration skills
History of leading cross functional programs
Demonstrated ability to set and achieve objective value propositions with measurable goals a must
Customer presentation skills
Preferred
Business or technical degree / MBA or MS preferred
Product management or product development skills a plus
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Anneliese Leasure
President, Imaging, Printing and Solutions
Recent News
2026-02-04
Company data provided by crunchbase