Collins Aerospace · 7 hours ago
MRO Customer Service Representative (Onsite)
Chula Vista, CA
Full-time
Onsite
Mid, Senior Level
$118K/yr - $225K/yr
5+ years expCollins Aerospace is looking to bring on a Customer Service Representative who manages global airline nacelle repair needs. The role involves providing customer support for aftermarket repair orders, addressing customer inquiries, and coordinating with various departments to ensure customer satisfaction.
AerospaceIndustrialMilitarySatellite Communication
No H1B
Responsibilities
Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing customer support for aftermarket repair orders
Communicate with customers by telephone or electronically to provide information about organization products and services, manage customer accounts, and address customer concerns
Process customer orders and quotes in accordance with Standard Work procedures
Promote products/services to ensure business targets are met
Provide after-sales support for client contracts to ensure customers satisfaction
Coordinate with operations, shipping, and inventory warehouse to expedite or trace shipments
Perform duties related to overall customer service and account management
Consistently document customer service needs to identify patterns and maintain quality
Provide periodic reports to management and be responsible for leading real time problem resolution activities
Qualification
Required
Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future
Typically requires a university degree and 8 years of prior relevant experience in customer service OR an Advanced Degree in a related field and a minimum of 5 years relevant experience in customer service
Preferred
Manufacturing processes experience
Ability to read engineering drawings
Experience with account management, business processes, distribution, high profile customer support, leading teams
Microsoft Office applications including use of Access & PowerPoint
Leading Kaizen/Continuous Improvement activities
Working knowledge of SAP or equivalent business system
Experience with Power BI and CRM a plus
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Company
Collins Aerospace
Collins Aerospace is an RTX business.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-21Acquired
Leadership Team
Brad Haselhorst
Vice President and General Manager, Interior Products
Greg Gernhardt
VP Boeing Programs
Recent News
2025-04-10
2025-04-09
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