Synergy America, Inc. · 18 hours ago
Desktop Support IT Systems Analyst III
Lawrenceville, Georgia, United States
Full-time
Onsite
Senior Level
5+ years expSynergy America, Inc. is seeking an IT Systems Analyst III for a contract role in Lawrenceville, GA. This role plays a crucial part in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users, diagnosing and resolving hardware and software issues, and maintaining the overall health of desktop systems.
Human ResourcesRecruitingStaffing Agency
Responsibilities
User Assistance: Respond to user inquiries and provide timely and effective technical support through various channels such as phone, email, and in-person interactions
Assist end-users with hardware and software-related issues, troubleshooting problems to resolution
Installation and Configuration: Install, configure, and maintain desktop operating systems, software applications, and peripheral devices
Ensure that systems are up to date with the latest software patches and updates
Hardware Maintenance: Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, and other peripherals
Perform hardware upgrades and replacements as required
Collaboration and Escalation: Collaborate with the IT team to escalate and resolve complex technical issues
Communicate effectively with end-users and escalate problems to higher-level support when necessary
Security and Compliance: Implement and enforce security measures to safeguard computer systems and data
Ensure compliance with organizational IT policies and industry best practices
Documentation: Maintain accurate records of support requests, resolutions, and hardware/software inventory
Create and update documentation for IT processes, troubleshooting procedures, and user guides
User Training: Provide basic training to end-users on IT concepts, applications, and best practices
Foster a proactive approach to prevent common issues through user education
Qualification
Required
A College degree in a technical subject such as Information Technology or equivalent experience
5+ years of enterprise-level desktop support experience
Strong written and verbal communication skills
Associate's degree in Information Technology, Computer Science, or a related field and/or relevant experience
Preferred
5+ years of enterprise-level desktop support experience
Experience in complex system implementations or upgrades
Strong requirements gathering and business process analysis skills
Experience working with cross-functional teams and vendors
Proven troubleshooting skills for complex, high-impact issues
Company
Synergy America, Inc.
Synergy America, Inc is a staffing agency based in Duluth, GA. We're an EDWOSB, MBE & SBA8(a) certified company as well as a GSA contract holder.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase