NiCE · 1 day ago
Solution Engineer
United States
Full-time
Remote
Mid LevelNiCE is a global company known for its innovative software solutions that enhance customer experiences and ensure public safety. The Solution Engineer role involves driving the technical evaluation stage of the sales process, collaborating with various stakeholders, and delivering customer-centric technical presentations.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Effectively articulate technology and product positioning to both business and technical audiences, while leading strategic technical initiatives throughout the sales process to demonstrate NICE’s technical advantages
Professionally and independently conduct discovery conversations and needs analysis for technical topics
Navigate the technical sales process with a coordinated focus on solution development through discovery and requirements gathering, personalized demonstrations, validation and documented design
Manage and interpret customer requirements and use targeted questioning skills to understand, anticipate and match NICE customer technical capabilities to the products
Create and deliver compelling, customer centric technical presentations and demonstrations by connecting technical features to customer business capabilities and drivers
Identify challenges of the customer to assure complete customer satisfaction through all stages of the sales process
Collaborate with the sales team and provide a team approach for customer engagements
Respond to functional and technical elements of RFIs/RFPs
Interact directly with Product Management to understand how the roadmap might fulfill customer needs
Qualification
Required
Advanced knowledge of WFM principals and fundamentals
Experience using WFM software (NICE WFM a plus)
Ability to manipulate data using common Microsoft tools such as Excel or MS Access to create custom reports for data analysis
Understanding of relational databases such as MSSQL and Oracle
Exceptional communication and presentations skills. Highly articulate and able to confidently explain complex models in a clear simplified manner
Strategic thinker with a strong technical aptitude and distinctive passion for seeking technical depth and complete understanding
Collaborative team oriented approach to selling with the ability to develop relationships with the ‘C' or VP level business users to sell based on business value and influencing on technical issues
Excellent organizational skills with the ability to manage multiple complex sales opportunities simultaneously
Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities and processes to achieve revenue results
Preferred
Experience in selling enterprise level software is a plus
Knowledge of ACD environments and routing rule concepts
Company
NiCE
NiCE is transforming the world with AI that puts people first.
Founded in 1986
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
Crunchbase News
2025-10-08
2025-09-16
2025-09-12
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