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LaunchCode · 4 hours ago

Technical Client Success Manager (Salesforce)

Greater St. Louis

Full-time

Hybrid

Mid Level

$31/hr - $60/hr

LaunchCode is seeking a Technical Client Success Manager with deep Salesforce experience to support organizations leveraging cloud-based CRM solutions. This role involves client engagement, project coordination, and providing consultative guidance on Salesforce to ensure customers maximize platform value while aligning solutions with their business objectives.

EmploymentHuman ResourcesNon Profit

Growth Opportunities

Responsibilities

Serve as the primary client contact, ensuring successful adoption, satisfaction, and long-term engagement

Lead recurring client meetings to establish and maintain strategic roadmaps aligned with business goals

Provide consultative guidance on Salesforce architecture, best practices, and platform optimization

Analyze existing client processes and recommend scalable Salesforce-based solutions

Coordinate internal resources to deliver virtual Salesforce management and project-based work

Manage and track project deliverables, timelines, and client expectations

Translate business requirements into functional Salesforce solutions and communicate technical concepts clearly to non-technical stakeholders

Identify opportunities for additional services or enhancements that drive client success and growth

Qualification

Salesforce Administrator CertificationSalesforce Sales CloudSalesforce Service CloudSalesforce architectureClient-facing experienceSolution designCommunication skillsProblem-solving mindset

Required

Bachelor's degree

Salesforce Administrator Certification (required)

Strong hands-on experience with Salesforce Sales Cloud and Service Cloud

Solid understanding of Salesforce architecture, including data models, security model, automation tools, integrations, and platform capabilities

Ability to discuss technical design decisions and participate in technical assessments/interviews

Excellent communication and presentation skills with proven client-facing experience

Experience balancing multiple clients or projects simultaneously

Preferred

Additional Salesforce certifications (Advanced Admin, Platform App Builder, Consultant certifications, etc.)

Experience in consulting, solution delivery, or technical customer success roles

Familiarity with integrations, APIs, or enterprise Salesforce environments

Strong problem-solving and solution design mindset

Benefits

Health/Vision/Dental Benefits fully covered by LaunchCode during the contract period

Company

LaunchCode

LaunchCode is an organization that creates pathways to economic opportunity and upward mobility.

Founded in 2013

St Louis, Missouri, USA

51-200 employees

https://www.launchcode.org/

Funding

Current Stage

Growth Stage

Total Funding

$1.25M

Key Investors

PluralsightPluralsight OneSkandalaris Center for Interdisciplinary Innovation and Entrepreneurship

2024-06-26Grant

2022-06-22Grant

2015-06-01Grant

Leadership Team

Julian N.

Chief Executive Officer

Dan Lohman

Co-Founder

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Company data provided by crunchbase