The Alden Network · 6 hours ago
Collections Services Liaison
Chicago, IL
Full-time
Onsite
Entry, Mid Level
2+ years expThe Alden Network is seeking a Collections Services Liaison to join their Accounts Receivable Department. This role involves working closely with admission directors, residents, and their families to drive financial collection performance and reduce bad debt for private pay portions owed by residents.
Assisted LivingHealth CareNursing and Residential Care
Responsibilities
The Collections Services Liaison has assigned facilities and is responsible for all aspects of collections for Private Pay portions owed by the residents
The Collections Services Liaison communicates clearly to ensure all residents/family understand their financial responsibility, the amount of their private pay portion, and the due date that their payment will be due
The Collections Services Liaison responsible for communicating the private portion that will be due monthly with the resident/family and ensuring the resident is signed up for an automatic payment (RFMS, direct debit, or an automatic credit card payment plan) either at the same time all the admission paperwork is being signed/completed by the resident/family (if on-site at the facility) or within 48 hours days from date of admission time of admission, depending on the situation, but always before their first payment is due
The Collections Services Liaison is responsible for submitting all payments and payment forms to the Financial Coordinator to ensure payments are processed and applied in a timely manner
The Collections Services Liaison must also ensure that any strictly self-pay residents who are being admitted without any type of primary insurance (Medicare, Medicaid, Commercial Insurance), provide two months of payment up front at the same time all the admission paperwork is being signed/completed by the resident/family (if on-site at the facility) or within 48 hours from time of admission, depending on the situation
The Collections Services Liaison is responsible for the timely delivery of all late notices and resident statements to each resident. In addition, if notified of any statements that are sent to a family member/POA/RP and returned as undelivered, the Financial Services Liaison works with the Admission Director and family to update PCC with the correct address
The Collections Services Liaison is responsible for monitoring the AR Aging daily, updating the collections dashboard with collection efforts/notes, ensuring all private pay payments are addressed either through payment or payment plan within 5 days from the due date, and communicate all refusals to pay/difficult accounts immediately to both the Admission Director, AR Manager, and Sr. Collections Manager
The Collections Services Liaison is responsible for ensuring all problem accounts are referred to the legal department for further collection efforts of classified uncollectable
The Collections Services Liaison is responsible for attending all required Financial Calls and being prepared with an update on every Private Pay account
Ensure notices/resident statements are received timely by both residents on-site and family members/RP
Review account balances for accuracy
Collect income information if needed such as SS award letters, pension information, ect
Obtain missing Medicaid forms from residents such as 2998, 3654, ect. if requested to do so
Communicate with facility and those in the AR department about resident account changes (payer change, signing TF, getting correct address, processing cc payment, and posting monies)
Reconcile resident disputes as they pertain to payment of outstanding balances that are due
Ensure all resident/responsible party information is correct, including phone numbers and addresses, and make those changes in PCC
Follow federal and state laws dealing with debt collection
All other duties assigned
Qualification
Required
Must have great communication skills and know how to explain resident statement/charges, explain payment options, and be able to form great relationships with residents/family members
Must be an independent thinker with analytical and problem-solving skills to able to properly run, monitor, and assess the AR Aging
Must have computer and excel skills
2+ years of collections experience OR 2+ years of experience working in a senior housing facility (SNF, IL, or AL) facility
Must be able to and have the appropriate transportation to travel to facilities to collect payments and meet with residents/family members in person 4-5 days a week or as needed
Preferred
2+ years of experience working in a financial/collections role in a senior housing facility (SNF, IL, or AL) facility
PCC software experience
Associate or bachelor's degree preferred
Benefits
Paid Holidays
Paid Sick Time
Paid Time Off
Retirement / Pension Plan
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
Company
The Alden Network
The Alden Network provides health care and residential solutions for their customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Kroll
CFO
Dawn Neubauer
Chief Operating Officer HH/Hospice
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