Milestone Technologies, Inc. · 19 hours ago
Data Center Operations Technician 3
Forest City, NC
Full-time
Onsite
Entry, Mid Level
$27.50/hr - $27.50/hr
2+ years expMilestone Technologies is a global IT managed services firm seeking a highly skilled Data Center Operations Technician 3 to join their infrastructure operations team. The role involves troubleshooting, diagnosing, and repairing servers while ensuring stability and efficiency in data center infrastructure.
Application Performance ManagementConsumer ElectronicsInformation Technology
Responsibilities
Diagnose and resolve complex hardware failures on a variety of servers, including motherboards, CPUs, RAM, and storage devices
Perform component-level repairs and replacements on servers and related data center hardware
Manage and execute break/fix processes, ensuring minimal downtime and adherence to service level agreements (SLAs)
Assist in root cause analysis of hardware failures and provide recommendations for preventative measures
Other duties as assigned by global lead
Utilize Linux command-line interface (CLI) for system monitoring, troubleshooting, and configuration
Assist in the deployment and provisioning of new servers running various Linux distributions
Troubleshoot boot-level and OS-level issues on Linux servers
Work with engineering teams to resolve escalated technical issues related to the interaction between hardware and the server OS
Perform basic network connectivity checks
Maintain detailed documentation of all hardware repairs, changes, and configurations
Participate in on-call rotations to respond to after-hours and weekend emergencies (if applicable)
Adhere to all safety and security protocols within the data center environment
Must have reliable vehicle to travel onsite every work day
Provide training and guidance to team members on best practices for hardware repair and troubleshooting
Collaborate with network, storage, and other infrastructure teams to resolve complex, cross-functional issues
Maintain a high level of diligence and discipline while consistently identifying and addressing potential challenges
Qualification
Required
Minimum of 2 years of experience in a data center environment, with a significant focus on hardware troubleshooting and repair
A minimum of 1 year of hands-on experience with Linux operating systems (e.g., RHEL, CentOS, Ubuntu) in a server environment
Expert knowledge of x86 server architecture and components
Proficiency in diagnosing and repairing server hardware
Base understanding of Linux/Unix command-line tools for diagnostics and troubleshooting
Familiarity with data center infrastructure management (DCIM) and ticketing systems
Experience with basic network connectivity, hardware and troubleshooting
Excellent problem-solving and critical-thinking skills
Strong written and verbal communication abilities
Ability to work independently with minimal supervision and as part of a collaborative team
A proactive and detail-oriented approach to tasks
Actively engaged in professional development
A commitment to safety and following established procedures
Ability to lift and move equipment up to 50 lbs
Ability to work in a temperature-controlled environment with moderate noise levels
Must be able to perform physical tasks such as standing, walking, bending, and kneeling for extended periods
Must have reliable vehicle to travel onsite every work day
Preferred
CompTIA A+, Server+, Linux+ or LPI certification
Vendor-specific hardware certification
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase