State of Maryland · 12 hours ago
IT STAFF SPECIALIST
Maryland, United States
Full-time
Hybrid
Mid, Senior Level
5+ years expThe State of Maryland's Department of Juvenile Services is dedicated to transforming young lives and is seeking an IT Staff Specialist to provide comprehensive technical support for their IT Unit. This role involves managing telecommunications and access control systems, coordinating technology projects, and ensuring efficient technology services for staff.
Government Administration
Responsibilities
Serve as the primary technical lead for agency access control and keycard systems
Troubleshoot and resolve security and system issues by coordinating with vendors and security technicians, including outages, equipment failures, and lost or damaged devices
Program and manage staff badge access to maintain secure and controlled facilities
Serve as the primary point of contact for agency-issued wireless devices and accessories
Configure, activate, and distribute mobile devices, install and customize applications, and maintain accurate inventory records in the DBM Wireless Inventory Database
Coordinate with telecommunications vendors to procure services, resolve technical issues, and address billing discrepancies
Support Android, Apple iOS, and other wireless technologies
Coordinate department-wide technology implementations from planning through deployment
Develop and execute technology plans addressing equipment, software, and system needs
Organize installations, integrations, upgrades, and maintenance activities, collaborating with IT staff, management, vendors, and interagency partners to ensure projects are delivered as intended and meet quality standards
Support special IT initiatives through research of technology products, services, and solutions aligned with agency needs
Assist with procurement documentation for hardware, software, and equipment requests, and analyze current and historical IT data to inform planning and decision-making
Provide backup support for telecommunications operations as needed
Research and analyze telecommunications systems, coordinate procurement and system upgrades, and manage department-wide telephone equipment to ensure reliable operation, maintenance, and customer support
Provide backup support for IT procurement activities, including technology requisitions and planning for hardware and software needs
Prepare Purchase Order Requests for Proposals for supervisory review and collaborate with vendors to support installations, relocations, invoicing, and ongoing service delivery
Qualification
Required
Five (5) years of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for computers
Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty (30) credit hours from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science, or other information technology-related field to include course work in systems analysis and applications programming using generally accepted computer programming languages for four years of the required experience
Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one (1) year of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for four (4) years of the required experience
Candidates may substitute experience operating computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on computer systems; or evaluating, implementing and maintaining microcomputer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Information Technology, Management Information Systems, or other information technology related field to include course work in systems analysis and application programming using generally accepted computer programming languages or in operating systems and data communications technology and one (1) year experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining or modifying operating systems for computer for the required experience
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience
Preferred
Experience with IT Project Management and IT Asset Management (ITAM) software
Experience managing IT vendor services and contracts, including Statements of Work (SOWs)
Experience with IT procurement and financial processing, including CPC card usage and invoice reconciliation
Experience tracking IT inventory across the full lifecycle (procurement through retirement)
Experience with technical security access control and electronic security systems
Ability to review and draft information technology policies and procedures
Benefits
STATE OF MARYLAND BENEFITS
Company
State of Maryland
Maryland is on the path to becoming the best state in the nation.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Piercy
Senior Advisor for Program Innovation to the Chief Technology Officer State of Maryland, MDTHINK
Michele Thomas
Chief Technology Officer, State of Maryland
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