McLeod Software · 5 hours ago
Project Manager, ECS Customer Care Services
Birmingham, Alabama, United States
Full-time
Onsite
Senior Level
7+ years expMcLeod Software is a company that values its employees and is committed to their growth and success. They are seeking a Project Manager to manage the delivery of customer KTLO support modifications, ensuring projects are delivered on time and within budget while maintaining effective communication with internal and external stakeholders.
Software
Responsibilities
The Project Manager is responsible for working with the other teams within ECS to maintain accuracy of the resource forecast as the project(s) progress and communicating with the Team Leads and/or Managers to obtain commitments based on adjustments
Deliver ECS KTLO modifications within the agreed upon budget and schedule for the engagement
Create of the Statement of Work for customer approval
Responsible for Raptor WO maintenance for KTLO modification
Own end-to-end project delivery in alignment with the approved SOW, including scope, milestones, schedule, and financial commitments
Monitor and ensure completion of all executable and financial SOW deliverables; proactively identify risks or variances
Serve as the primary point of contact for customer and internal communication related to SOW impacts or deviations
Escalate SOW issues as required and lead the review, approval, and coordination of any SOW revisions or amendments
Ballparks, SOW’s & Change Order creation. This includes review with Director if necessary, submitting to customer for approval, updating WO comments and assigning work once approved
Maintenance of the project’s open item list – this includes open action items and open WO/development lists
Making sure appropriate documents are uploaded (meeting notes, functionals, SOWs) in SharePoint
Participate in project calls and meetings
Participate in the internal and customer facing consult calls
Work with ECS Admin on Raptor adjustment when necessary (moving of time, etc). Assist ECS Admin with questions that arise on the modifications during monthly time /billing review
Coordinate deployments with internal Account Relationship Managers
Qualification
Required
Minimum of 7+ years of experience providing customer service for enterprise software in a fast-paced environment required
Intermediate knowledge of Microsoft Office Suite required
Preferred
Experience in the transportation or logistics industry and experience with transportation management systems (TMS) are preferred
Bachelor's, preferred
Experience with a project management tool, preferred
Company
McLeod Software
McLeod Software is a provider of trucking software, transportation dispatch, accounting, operations & brokerage management software.
501-1000 employees
H1B Sponsorship
McLeod Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Scott Forster
Chief Financial Officer
Ahmed Ebrahim
Vice President, Partner Alliances
Recent News
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