IT Operations Center Engineer Intern jobs in United States
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Ascend Technologies · 3 hours ago

IT Operations Center Engineer Intern

positionLittle Rock, AR
timeInternship
remoteOnsite
seniorityIntern
money$15/hr - $15/hr

Ascend Technologies is seeking an IT Operations Center Engineer Intern to work with a team of technical professionals in their Operations Center. The primary responsibility of this role is to provide assistance with technical support tickets received through phone and electronic requests.

ConsultingCyber SecurityInformation TechnologyPenetration Testing
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Serve as the first point of contact for clients seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by clients
Walk the client through the problem-solving process
Provide accurate information on IT products or services
Record events and problems and the resolution in ticketing system
Follow-up and update client status and information
Escalate unresolved issues to the appropriate internal team
Other Responsibilities as assigned by management

Qualification

Technical supportHelp desk experienceInformation TechnologyAnalytical thinkingMulti-taskingCommunication skills

Required

High school diploma or GED equivalent required
Ability to pay attention to details
Written and oral communication skills
Ability to prioritize and execute tasks in a fast-paced environment
Willingness to take on new challenges and build on current skills
Analytical and conceptual thinking skills
Ability to multi-task and be a self-starter
Ability to check all technical material for consistency and accuracy
Ability to work up to 29 hours per week

Preferred

Previous help desk experience is a plus
Pursuing an undergraduate/graduate degree in Information Technology

Company

Ascend Technologies

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Ascend Technologies helps customers to make IT investments, meet the needs of business and optimize productivity
dateFounded in 2020
location
Chicago, Illinois, USA
people-size201-500 employees
web-link
https://teamascend.com/

H1B Sponsorship

Ascend Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (12)
2022 (9)
2021 (11)
2020 (6)

Funding

Current Stage
Growth Stage

Leadership Team

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Wayne Kiphart
Chief Executive Officer
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Recent News

EIN Presswire
Ascend Technologies Joins HubSpot's Partner Ecosystem to Advance CRM, Automation, and AI-Driven Strategy
2025-12-02
Arkansas Business — Business News, Real Estate, Law, Construction
AR Innovates | Ascend Technologies: Smarter IT With Local Roots
2025-06-10
PRNewswire
Zingly.ai Partners with Ascend Technologies to Drive Revenue Growth Through CX Transformation for Salesforce Customers in Complex Regulated Industries
2024-10-17
Company data provided by crunchbase