Ascend Technologies · 2 hours ago
IT Operations Center Engineer Intern
Little Rock, AR
Internship
Onsite
Intern
$15/hr - $15/hrAscend Technologies is seeking an IT Operations Center Engineer Intern to work with a team of technical professionals in their Operations Center. The primary responsibility of this role is to provide assistance with technical support tickets received through phone and electronic requests.
ConsultingCyber SecurityInformation TechnologyPenetration Testing
Responsibilities
Serve as the first point of contact for clients seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by clients
Walk the client through the problem-solving process
Provide accurate information on IT products or services
Record events and problems and the resolution in ticketing system
Follow-up and update client status and information
Escalate unresolved issues to the appropriate internal team
Other Responsibilities as assigned by management
Qualification
Required
High school diploma or GED equivalent required
Ability to pay attention to details
Written and oral communication skills
Ability to prioritize and execute tasks in a fast-paced environment
Willingness to take on new challenges and build on current skills
Analytical and conceptual thinking skills
Ability to multi-task and be a self-starter
Ability to check all technical material for consistency and accuracy
Ability to work up to 29 hours per week
Preferred
Previous help desk experience is a plus
Pursuing an undergraduate/graduate degree in Information Technology
Company
Ascend Technologies
Ascend Technologies helps customers to make IT investments, meet the needs of business and optimize productivity
Founded in 2020
201-500 employees
H1B Sponsorship
Ascend Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (12)
2022 (9)
2021 (11)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Wayne Kiphart
Chief Executive Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-06-10
Company data provided by crunchbase