Iterative Health · 19 hours ago
IT Support Specialist
Cambridge, MA
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $90K/yr
5+ years expIterative Health is a healthcare technology and services company focused on transforming patient outcomes through clinical research. They are seeking an IT Support Specialist to provide end-user and systems support for approximately 300 users, ensuring effective communication and technical troubleshooting across multiple sites.
Health CareInformation Technology
Responsibilities
Provide Tier 1 / Tier 2 support for Windows and macOS users in a hybrid environment
Troubleshoot and resolve issues across hardware, operating systems, SaaS applications, security tools, and connectivity
Provide professional, high-touch support to all user levels, including executives and external key opinion leaders
Provide remote support using Splashtop, plus phone/chat/video and in-person support as needed
Support conference rooms and AV / meeting technology as needed
Own end-user onboarding/offboarding workflows including: laptop provisioning, account creation / deprovisioning, software deployment, access requests and approvals
Provision and manage users and access in: Microsoft 365, Google Workspace, Okta, Microsoft Entra ID
Maintain documentation and ensure procedures are consistent and auditable
Administer and support endpoint management systems including: Microsoft Intune, Kandji, Windows Autopilot, Apple Business Manager
Support endpoint security tooling such as Microsoft Defender and Bitdefender
Track, manage, and maintain endpoint inventory lifecycle (procurement, configuration, deployment, repairs, replacements)
Work within ITSM ticketing systems (Freshservice and/or Jira) to track, resolve, and document support activities
Create and maintain Knowledge Base (KB) documentation and user-facing guides
Contribute to continuous improvement of IT workflows and service delivery
User directory audit and access validation (M365/Google/Okta/Entra)
Endpoint inventory audit and lifecycle controls
Creation and improvement of KB articles and internal IT documentation
Supporting integrations or company expansion initiatives (including multi-site support)
Qualification
Required
5+ years of hands-on IT support experience (Tier 1/Tier 2)
Experience supporting both Windows and macOS environments
Strong experience with remote support tools and workflows
Professional experience with Microsoft 365 administration
Professional experience with Okta administration
Professional experience with Microsoft Entra ID
Solid understanding of cybersecurity fundamentals, including endpoint security and access control best practices
Familiarity with SOC 2 expectations and working in environments with compliance requirements
Strong troubleshooting skills: able to isolate issues quickly and escalate appropriately
Excellent communication skills, especially in high-pressure / high-urgency situations
Preferred
Scripting or programming experience (PowerShell, Python, etc.)
Experience conducting security audits, access reviews, and systems compliance checks
Experience supporting healthcare/clinical environments involving PHI
Experience supporting multi-site organizations and integrating systems/processes during growth
Bachelor's degree preferred, or equivalent professional IT experience
Microsoft certifications such as MS-900 or MD-102
ITIL Foundation
Okta Certified Professional
Company
Iterative Health
Iterative Health develops technology that can benefit patients anywhere, regardless of socioeconomic or geographic barriers.
51-200 employees
H1B Sponsorship
Iterative Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (9)
2022 (12)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-01-01Seed
Leadership Team
Jonathan Ng
CEO
Bill Kayser
President & CFO
Recent News
2025-10-01
2025-09-30
Company data provided by crunchbase