KinderCare Learning Companies · 3 hours ago
Lead Management Product Manager - Fully Remote!
United States
Full-time
Remote
Senior Level
5+ years expKinderCare Learning Companies is an early childhood education provider recognized with the Gallup Exceptional Workplace Award. The Product Manager will lead strategy and execution of digital products for customer inquiries, optimizing Salesforce-based lead management solutions and ensuring alignment with business growth goals.
Education Management
Responsibilities
Own and evolve the Lead Management product strategy, roadmap, and backlog in alignment with customer acquisition, conversion, and enrollment goals
Partner with Marketing, Data, and Operations teams to understand lead workflows, challenges, and opportunities for automation, standardization, and optimization within Salesforce
Lead discovery efforts to define key requirements that inform new solutions for key problems, such as lead capture, operational lead management flows, evolving parent engagement behaviors, and solving unique KinderCare needs through scalable technical solutions
Translate business needs into user stories with clear acceptance criteria and guide teams through refinement and development, with a strong focus on Salesforce configuration, integrations, and extensibility
Collaborate with engineering, QE and cross-functional partners to deliver iterative improvements in the Salesforce lead management and CRM ecosystem
Work with data and analytics teams to define clear success metrics, reporting, and dashboards related to lead volume, response times, and lead funnel performance
Support organizational change efforts and field enablement for both our field & corporate teams, ensuring successful adoption of new lead tools and workflows
Analyze and report on product outcomes, including impact on lead conversion, enrollment efficiency, operational effectiveness, and family experience
Serve as the product owner in Agile ceremonies and planning processes, ensuring backlog health and sprint readiness
Develop and deliver leadership-level presentations and product narratives that clearly communicate strategy, progress, tradeoffs, and impact
Qualification
Required
5+ years of experience in digital product management, with experience supporting CRM platforms
Ability to lead research initiatives both internally and externally to develop product ideation and discovery efforts that can be prioritized within your product roadmap
Strong collaboration, communication and stakeholder management skills, including working with Marketing, Operations, Engineering, and Analytics
Proven ability to decompose complex problems and deliver scalable, iterative solutions
Strong analytical and problem-solving skills; able to use data to drive decisions and measure success
Excellent written and verbal communication skills, with a strong emphasis on clear, non-technical communication and executive-ready storytelling across a large and diverse group of stakeholders, including senior leadership and field teams
Familiarity with Agile delivery methodologies and product development frameworks
Experience working with a large, distributed network of locations and customers with varying processes and needs
Experience with Salesforce Sales Cloud, Marketing Cloud or other Salesforce products
Experience designing and supporting CRM dashboards, reports, and workflows for non-technical users
Benefits
Discounted child care benefits
Medical, dental, and vision benefits for your family (and pets, too!)
Employee assistance programs
Health and wellness programs
Paid time off
Discounts for work necessities, such as cell phones
Company
KinderCare Learning Companies
Transform lives—including yours—with the nation’s leading provider of early childhood education and child care.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Wyatt
Chairman and Chief Executive Officer
Tony Amandi
EVP, CFO
Recent News
2022-04-30
Company data provided by crunchbase