RubinBrown LLP · 16 hours ago
Technology Support Analyst
St. Louis, Missouri, United States
Full-time
Onsite
Mid Level
3+ years expRubinBrown LLP is one of the nation’s leading accounting and professional consulting firms, and they are seeking a Technology Support Analyst to join their Technology Services Help Desk team. The role involves providing expert technical support to team members, troubleshooting technology issues, and ensuring timely resolution of support requests.
AccountingConsulting
Responsibilities
Understand the fundamentals of how an accounting firm operates to ensure support levels match expectations
Develop expertise in the everyday use of internally developed and commercial software specific to the firm
Provide superior quality and service to all firm technology users. Respond promptly and courteously. Prioritize requests according to criticality. Identify timely and accurate solutions to technical issues
Provide expert help desk support for all locations (both remote and on-site) for all hardware, software, and ancillary office equipment including video conferencing equipment, projectors, phone systems, printers, scanners, and multi-function devices
Provide support for remote access solutions such as VPN and Terminal Services
Basic troubleshooting at the network level including WAN and LAN connectivity, routers, firewalls, and security
Install, upgrade, configure, troubleshoot, maintain and modify computer system software
Provide day-to-day maintenance and support for Microsoft Office including Outlook e-mail, as well as Lotus Notes Domino databases/applications
Document all support activities in ticket tracking database
Inventory management of technology assets
Image workstations and assist in installation of PC hardware and software applications in accordance with firm standards
Deployment and migration of computers
Create and update process documentation
Participate in the research, development, and implementation of new technologies
Provide technology training to team members as needed
Qualification
Required
Very strong customer service skills including verbal and written communications; customer-focused with ability to effectively communicate with management, co-workers, and customers
Superior time management skills including sense of urgency and proactive approach
Excellent analytical and problem solving skills
Exceptional organizational skills
Self-motivated, results-oriented and accountable
Strict adherence to professional ethics
Ability to work independently and in a team environment
Ability to work on and successfully complete multiple projects at the same time
Strong computer aptitude and understanding of IT concepts, operating systems, business applications, printing systems, and network systems
Strong PC and software product skills especially Microsoft Windows and Microsoft Office
Self-motivated to research resolutions to technical issues independently and with limited guidance
Drive to research and learn new technologies
1+ years of experience in a Help Desk, System Admin, or Desktop Support role
Knowledge of Active Directory administration
Familiarity with Office 365
Preferred
At least three years of relevant technology experience in related technical environment preferred
Bachelor's degree in Computer Science or related degree preferred
CompTIA A+ certification a plus
Company
RubinBrown LLP
RubinBrown provides unmatched service to closely held and publicly traded companies in specialized market sectors as well as non-profit and public sector organizations.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Jones
Chief Financial Officer
Aaron Pollard
Partner & Vice Chair, Transportation and Dealership Services Group
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