Miles & Stockbridge P.C. · 1 day ago
Manager of Technical Learning & Employee Success
Baltimore, Maryland, United States
Full-time
Onsite
Mid, Senior Level
$70K/yr - $102K/yr
5+ years expMiles & Stockbridge is an AmLaw 200 firm that offers a dynamic and approachable work environment. They are seeking a strategic and relationship-driven Manager of Technical Learning & Employee Success to develop and implement firmwide training programs, enhancing employee success through innovative training methods and collaboration with the IT department.
ConsultingLegal
Responsibilities
Launch a firmwide Learning Management System
Enhance training programs with innovative and creative methods to ensure engagement, effectiveness, and alignment with the firm's strategic objectives
Develop and implement training programs that address the firm's technology education needs, based on user needs, management requests, business goals, and Help Desk patterns
Establish firm-wide standards for document creation, editing, and comparison in accordance with best practices
Recommend the development and implementation of training procedures and policies
Implement a process for tracking projects in Smartsheet including goals and timelines for completion
Measure and improve the effectiveness of training materials, identifying and correcting problem areas to ensure employee success
Maintain training strategies and curricula for each software program managed by the IT department
Design and maintain new employee orientation and continuing education programs tailored to job functions (e.g., lawyer, paralegal, legal practice assistant, administrative staff)
Develop and maintain reference guides and software documentation for firm employees
Coordinate and schedule software training classes regularly
Create and publish a training calendar with topics offered at least 3 months in advance, promoting and ensuring attendance
Evaluate and review training classes offered by third-party organizations, managing these programs when necessary
Continuously update technical knowledge and software skills, learning new software as needed
Conduct research on emerging products, services, protocols, and standards to support service desk technology procurement and development efforts
Recommend training based on user Helpdesk activity
Maintain a comfortable and professional learning environment in the computer classroom
Oversee training staff and programs
Train, coach, and mentor junior staff
Qualification
Required
Minimum of 3 years of experience leading technical training, preferably within a law firm or professional services environment
Strong familiarity with legal industry standards, workflows, and training protocols
Proven ability to adapt to structured environments with high attention to detail and confidentiality
Demonstrated progressive experience in the management of a technical and training support team
Solid relationship management and performance management skills
Helpdesk ticketing systems and training experience
Experience with desktop and server operating systems
Proven track record of developing and providing SLAs and Service Desk deliverables
Ability to motivate and direct staff members and subordinates
Exceptional collaboration, interpersonal skills and customer service orientation
Proven analytical, research, and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Good written, oral, and interpersonal communication skills
Ability to present ideas in a business-friendly and user-friendly language
Highly self-motivated and directed
Keen attention to detail
Preferred
Degree in related field of study preferred
Training or IT Certifications preferred
Leadership or management experience of five (5) years or more
Benefits
PTO
Medical
Dental
Vision
Life insurance
401K
Firm sponsored Memberships (i.e. Peloton, Norton LifeLock)
And more
Company
Miles & Stockbridge P.C.
Miles & Stockbridge provide professional legal advisory service in different areas of practice.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
H
Heather Reid
Chief Business Development and Marketing Officer
Joe Hovermill
Principal and President Emeritus
Recent News
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