3MD · 15 hours ago
Principal Consultant
Redmond, WA
Full-time
Onsite
Senior Level, Lead/Staff
$300K/yr - $300K/yr
7+ years exp3MD Inc. is a consulting firm that provides high-impact services to its clients. The Principal Consultant plays a critical role in understanding client business needs, designing and implementing solutions, and ensuring successful project delivery while managing a team of consultants.
Fleet ManagementInformation TechnologySoftware
Responsibilities
Facilitate ideation workshops with key stakeholders to explore new opportunities and generate innovative solutions
Develop comprehensive business cases by assessing market opportunities, estimating potential ROI, and aligning proposed initiatives with strategic priorities
Design and deliver organizational design and operating model programs and projects
Lead project teams to successfully deliver programs and projects for clients
Serve as a trusted advisor and regularly engage with senior/executive client stakeholders
Shape and lead the development of pursuits to win new project work and Statements of Work (SOWs)
Continuously expand knowledge of the industries and clients served
Manage a team of consultants, conduct performance management responsibilities, and ensure team members are utilized on projects that expand their skills and experience
Drive, manage, and report on contract performance standards and client measurements, including defined SLAs and other performance metrics
Forecast and manage resource requirements, including identifying staffing levels, skill mix, and operational processes to support staffing for managed service delivery
Coordinate delivery activities and act as the escalation point for issues pertaining to service delivery and projects
Understand and manage the budget and financial performance of service accounts
Ensure communication flows properly between various parties associated with a given project and the customer
Drive and manage service quality and improvement of service delivery processes
Participate in account planning and strategy
Ensure that delivery team resources are empowered with the tools and support they need to be successful within cross-functional projects
Identify and eliminate obstacles to solution plans, business goals, or implementation
Provide operational reports and updates to T-Mobile and Denali leadership, highlighting project status, achievements, and areas for improvement
Qualification
Required
A Bachelor's Degree
8+ years' experience
A minimum of 7 years of professional consulting experience
Strong demonstrated knowledge of business strategy, project management, and problem-solving
Excellent communication and interpersonal skills
Strong computer and software skills (MS Outlook/Excel/Word, etc.)
Comfortable performing in a fast-paced/high-volume environment
Excellent customer service delivery and organizational skills
Very strong problem-solving skills (creative)
Self-directed; ability to communicate findings, make recommendations and facilitate change
Knowledge of IT hardware terminology
Ability to review current processes and procedures with a view to enhancing overall customer service (turnaround times, cost prevention, improve SLAs)
Preferred
Bachelor's Degree Preferred (Associates Required)
Experience consulting in the Teleco Industry
Knowledge of or experience with the Broadband Forum, RDK, and other Fixed Wireless standards
Supervising or managing field technicians or engineers
Benefits
Medical, dental, and vision insurance
A 401(k) plan and company contribution
Short-term and long-term disability coverage
Basic life insurance
Well-being benefits
Up to 6 scheduled paid holidays
Up to 112 hours of PTO based on years of service
Up to 8 hours of paid volunteer time
Additional paid sick leave
Company
3MD
Originating as an asset-based trucking leader, 3MD has diversified into a holding company that excels in both software development, highlighted by our flagship product, Trucking Hub, and robust trucking services, consistently focused on providing superior industry solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase