Anthropic · 16 hours ago
Technical Program Manager, Reliability Engineering
San Francisco, CA
Full-time
Hybrid
Senior Level
$290K/yr - $365K/yr
7+ years expAnthropic is a public benefit corporation focused on creating reliable AI systems. They are seeking an experienced Technical Program Manager to own and evolve their incident management program, ensuring operational excellence as their products scale and systems grow in complexity.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Own the end-to-end incident management program: response processes, escalation paths, communication standards, and remediation tracking
Establish and run incident commander rotations, ensuring clear ownership and effective coordination during incidents of varying severity
Drive followup accountability by defining how action items are captured, tracked, and completed across teams
Partner with engineering teams to improve incident tooling coherence and adoption
Lead incident review forums and ensure learnings are captured and acted upon
Develop and maintain incident response documentation, playbooks, and training materials
Coordinate with infrastructure and platform teams on reliability improvements driven by incident patterns
Support broader reliability program initiatives, contributing expertise on incident-related workstreams
Qualification
Required
7+ years of experience in technical program management, incident management, or site reliability engineering
Experience leading incident response programs at a technology company, ideally in a high-growth or infrastructure-intensive environment
Comfortable participating in on-call responsibilities and leading incident response during high-severity events
Experience building and scaling operational processes from the ground up
Ability to drive accountability and followthrough across multiple teams without direct authority
Highly organized with a knack for bringing structure to ambiguous situations
Strong communication skills, especially under pressure and when coordinating across technical and non-technical stakeholders
Track record of improving reliability outcomes through process and tooling improvements
Thrive in fast-paced environments where priorities shift and you're often working with incomplete information
At least a Bachelor's degree in a related field or equivalent experience
Benefits
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Company
Anthropic
Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values.
501-1000 employees
H1B Sponsorship
Anthropic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (13)
2023 (3)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$33.74BKey Investors
Fidelity,ICONIQ Capital,Lightspeed Venture PartnersLightspeed Venture PartnersGoogle
2025-09-02Series F· $13B
2025-05-16Debt Financing· $2.5B
2025-03-03Series E· $3.5B
Leadership Team
Dario Amodei
Co-Founder and CEO
Daniela Amodei
President and co-founder
Recent News
2026-02-05
Inc42 Media
2026-02-05
Company data provided by crunchbase