DMI Computer · 16 hours ago
Help Desk / IT Solution Center (ITSC) Manager
Quantico, VA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Help Desk / IT Solution Center (ITSC) Manager to manage a centralized service desk and oversee user support, ensuring effective resolution of incidents.
Information TechnologyManufacturingSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manages and operates a centralized service desk
Oversees User Support and Help Desk Specialist resolving request/problem incidents
Ensures all tickets are properly resolves as quickly as possible
Coordinates technical support from other administrators and developers as required
Measures effectiveness of incident/problems to determine resolution rates, potential system wide issues
Qualification
Required
Minimum of ten (10) years of experience, of which at least five years must be specialized
Specialized experience includes: management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems, e.g. Windows, as well as networking and mail standards and supervision of help desk employees
General experience includes information systems development, network and other work in the client/server field, or related fields
Must have demonstrated ability to communicate orally and in writing and a positive customer service attitude
Experience in the day-to-day operation of a service desk
Experience with customer relationship management
ITIL training and/or certification a plus
Demonstrated ability to communicate orally and in writing
Minimum Microsoft Certified Solutions Associate (MCSA) certification at start
Position shall meet the requirements of an ITA II per the DoD 8570.01-M, requires minimum of Security Plus certification or equivalent
This position requires the person(s) to be eligible and adjudicated to TS/SCI clearance level at contract start
Must be a U.S. Citizen
Benefits
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
Company
DMI Computer
Distribuidor mayorista informático con una trayectoria de más de 30 años de experiencia en sector.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase