The George Washington University · 5 days ago
Lead Student Accounts Associate, Payment Processing
Ashburn, VA
Full-time
Hybrid
Mid, Senior Level
$51K/yr - $85K/yr
5+ years expThe George Washington University is a preeminent research university, and they are seeking a Lead Student Accounts Associate to manage the student payment processing team. This senior position involves overseeing payment processing activities, ensuring compliance with university policies, and providing customer service support regarding student account concerns.
Higher Education
No H1B
Responsibilities
Functioning as one multidimensional team, the Controller’s Office is responsible for the overall integrity of the university’s fiscal activities
This senior position supports students and parents with various processing requests/transactions regarding student accounts/billing
This position operates as a functional leader serving as a first-line escalation point to less senior personnel for student account concerns, and may provide supervision in the absence of the supervisor
This work is routine in nature and requires attention to detail, knowledge of, and appreciation for all applicable regulations and institutional policies
Reporting to the Assistant Director of Student Accounts, the Lead Student Accounts Associate, Payment Processing is responsible for managing GW’s student payment processing team and all activities related to payment processing, including checks, lockbox payments, credit card payments, wires, third-party payments, etc
This includes ensuring that the subsidiary ledger or supporting schedules are in balance with the General Ledger at all times
This also includes monitoring federal payment portals to identify available payments that can be requested electronically
The Lead Student Accounts Associate, Payment Processing, is also responsible for managing GW’s semester payment plan
Additionally, the position will coordinate with Benefits to ensure that tuition benefits are administered according to the tuition remission policy, and will coordinate with other GW departments, including OFSA , Fellowships, etc., to ensure timely and accurate processing of other internal scholarships
This position is responsible for managing credit card transactions for various internal GW departments
Post journal entries to record credit card revenue to various accounts and organizations across the University and allocate processing fees on a monthly basis
The position will also collaborate with other operating units to ensure compliance with university policies, identify potential process improvement, and promote an environment of constant awareness and improvement
The position will support the customer service effort by researching and analyzing customer inquiries and requests
Performs other related duties as assigned
Qualification
Required
Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 5 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 3 years of relevant professional experience
Degree must be conferred by the start date of the position
Degree requirements may be substituted with an equivalent combination of education, training and experience
Preferred
Experience in Accounts Receivable is desired, preferably with a high volume of customer accounts or invoices
Experience in higher education is a plus
Working knowledge of payment regulations, including PCI, is preferred
Working knowledge of or in a Banner and or Oracle ERP systems/environments is desired
Benefits
Medical
Dental
Vision
Life & disability insurance
Time off & leave
Retirement savings
Tuition
Well-being and various voluntary benefits
Company
The George Washington University
The George Washington University
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Doowuese Igbazua
Co-Founder & President, GW- Design Student Association
Mark Hanson
Co-Founder and Co-Director, Health Experiential Design Studio (HealthXDS)
Recent News
2025-05-02
2025-04-14
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