8x8 · 20 hours ago
Upmarket Account Manager
New York, NY
Full-time
Onsite
Senior Level
$186K/yr - $311K/yr
5+ years exp8x8, Inc. connects customers and teams globally, empowering CX leaders with performance and insights. As a Senior Account Manager, you will be the primary contact for customers, driving their success and managing key relationships throughout the UK and Europe.
Information TechnologySaaSSoftwareTelecommunicationsVirtual RealityVoIP
Responsibilities
Establish and manage relationships with current customers by demonstrating in-depth knowledge of their business and challenges and therefore their specific business needs as well as an in-depth understanding of the 8x8 solutions and the respective business impact
Maximise existing relationships to contact new business leads within the customer to maximise on cross sell and upsell opportunities
Pursue, negotiate, and close cross-sell opportunities maximising the customers use of the product and our opportunity with the customer
Work with internal teams, especially Professional Services, to ensure the customers are maximising the use of the solutions and services
Work closely with direct and channel sales teams throughout the sales processes
Qualification
Required
Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration
5+ years of solution-based selling required (UCaaS, CCaaS, Hosted Solutions, Telecommunications, SaaS); SaaS highly preferred
Proven track record within Cloud Communications, Unified Communications, Contact Centre or SaaS
Thorough understanding of Subscription based sales
Demonstrated experience managing complex sales cycles and negotiating agreements based on value-based selling while consistently meeting and exceeding quota
Proven ability to handle revenue responsibility and meet monthly, quarterly, and annual financial goals
Skills in handling multiple commercial processes and identifying challenges to a positive outcome
Excellent time management skills and attention to details
Accurate forecaster
Deep understanding of business concepts for large national and international corporations
Strong ethic for fulfilling service requests and keen interest in forming relationships with executives
Willingness to conduct EMEA-wide travel as required
Skilled with creating and delivering presentations, online web demos and remote sales processes
Strong interpersonal skills, including the ability to convey and relate ideas to others
Track record of successful sales and account management experience, including holding commercial negotiations within a senior client base
Benefits
Discretionary merit increases
Bonus and/or stock
Sales variable compensation incentives
Company
8x8
8x8 offers secure and reliable cloud-based, enterprise-class business phone systems, unified communications, and contact center solutions.
1001-5000 employees
H1B Sponsorship
8x8 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (4)
2023 (11)
2022 (22)
2021 (20)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$453.07M2024-07-15Post Ipo Debt· $200M
2022-01-18Post Ipo Equity· $121.87M
2017-12-08IPO
Leadership Team
David Sipes
Chief Executive Officer
Samuel Wilson
Chief Executive Officer
Recent News
2026-02-04
The Motley Fool
2026-02-04
GlobalFinTechSeries
2026-01-23
Company data provided by crunchbase