Merrimack County Savings Bank (The Merrimack) · 14 hours ago
IT Help Desk (Level 1)
Concord, NH, US
Full-time
Hybrid
Entry Level
$22/hr - $26/hr
1+ years expNew Hampshire Mutual Bancorp (NHMB) is seeking an IT Help Desk (Level 1) professional. The incumbent provides support services for all of NHMB, including its affiliates, and will work closely with the Information Technology team to assist internal customers with system-related issues.
BankingFinancial Services
Responsibilities
Responsible for maintaining accurate tracking of helpdesk calls relating to PCs, Core, and Telephone hardware and software
Provides prompt response to user inquiries through helpdesk, track-it, or scheduled work orders
Responsible for onboarding new employees and coordinates with IT team members to complete onboarding experience
Facilitates incident resolution of all personal computer hardware and software as well as phone system equipment as it relates to helpdesk calls
Qualification
Required
High School Diploma or GED
One to Two years of PC, network, and accessory systems or related work experience, and/or an equivalent combination or education and work experience
Current working knowledge of personal computer technologies, software, and network components used within secure, highly regulated business environments
Ability to communicate technical concepts to non-technical customers
Must be commutable to a New Hampshire based branch/office to attend to business needs as needed
Benefits
Medical
Dental
Vision
401K (with Company match)
Paid time off
Paid parental leave
Tuition reimbursement
Professional development
Company
Merrimack County Savings Bank (The Merrimack)
Since 1867, The Merrimack has been Central and Southern New Hampshire’s trusted community bank- locally governed, locally invested, and deeply committed to the people we serve.
51-200 employees
Funding
Current Stage
Growth StageRecent News
NH Business Review
2025-09-20
NH Business Review
2025-04-10
NH Business Review
2025-03-14
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