Rio Grande Credit Union · 14 hours ago
VP of Electronic Payment Services, Rio Bravo/Prince
Emerald, Albuquerque, NM, US
Full-time
Onsite
Mid, Senior Level
5+ years expRio Grande Credit Union is seeking a Vice President of Electronic Payment Services to oversee and lead their payments and plastics department. The role involves ensuring effective vendor oversight, sound risk management practices, and leading the development of payment products and services.
CreditFinanceFinancial Services
Responsibilities
Serve as a strategic leader responsible for setting and guiding the vision, priorities, and performance standards for the assigned functional area in alignment with the credit union’s enterprise goals
Actively contribute to cross-departmental initiatives and collaborate with executive leadership to ensure consistency, integration, and alignment across business units
Exercise significant decision-making authority on matters that impact departmental performance, member experience, regulatory compliance, and long-term sustainability
Drive organizational success through leadership in innovation, operational excellence, member service, and staff development, with a focus on measurable outcomes and long-term growth
Lead and develop senior-level managers, including AVPs and department heads, fostering a high-performance culture, accountability, and professional growth across teams
Develop, implement, and oversee policies, practices, and strategic plans that improve service delivery, efficiency, and member value within the credit union’s mission and regulatory framework
Correct and minimize findings from various internal and external audits and exams to maintain high compliance standards
Develop, implement, and manage department process improvements, service level standards, projects, risk assessments, departmental goals, and profitability consistent with overall Credit Union strategic initiatives
Act as a primary liaison with third party vendors and assist with vendor management, including but not limited to, collecting due diligence, negotiating contracts, monitoring vendor performance and costs and identifying new vendors
Compile and report department metrics for Senior Management
Responsible for the direct supervision, hiring, training, development, timecard, performance reviews, huddles, and one-on-one coaching meetings of department staff
Mentor, coach and train employees in a psychology safe environment
Monitor and analyze staff performance including, quality of service, transaction volume, errors, and member wait time. Uses this information to make appropriate staffing and service recommendations
Review and recommend process changes to increase efficiency and better serve the member
Participate in community and RGCU outreach/events
Act as a back up to staff when needed
Assist and review VISA reporting, VISA rate updates, Co-Op and JHA reporting. Ensure files and data are correct and accurate, programming and automation is running as scheduled (ACH, Debit and Credit Cards, Wires, etc.)
Research fraudulent activities that affect the credit union. Provide timely reports to senior management concerning what occurred and how it could be mitigated in the future
File bond claims related to plastic card loss
Accurately oversee the performance of OFAC for all payment transactions such as IATs and wire transactions
Operationalize current payment platforms/products/services
Innovate new payments platforms/products/services
Come to work every day with a member focused, passionate, and dedicated mindset
Approach ever member situation from a caring, helpful, and openminded position
Proactively approach issues and offer creative solutions that will make doing business with RGCU easier
Assists in any other areas as directed by the CFO, Senior Management and/or President/CEO
ACH – Accurately perform OFAC for all IAT transactions. Ensure fraudulent ACH transactions are mitigated to the best extent possible
Wires – Ensure that OFAC is accurately performed on all wires and that all Red Flags are mitigated
Ensure that all accounts, loans, and transactions are reviewed for the appropriate red flags
Report all suspicious activity to the Risk Management department via the compliance group email
Manages the Electronic Payment Services Manager. Is responsible for the overall direction, coordinator, and evaluations of these employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; processing timecards; creating and managing schedules
Qualification
Required
5 to 10 years related experience
4-year college degree or Specialized course of study OR 10 years related experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals such as Standard Operating Manuals (SOPs)
Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public
Ability to calculate figures and amounts such as discounts, interest, amortizations, proportions, percentages, cash flow, net present values, and depreciation
Ability to apply concepts of basic algebra and arithmetic
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of Symitar's; Microsoft Excel Spreadsheet software and Microsoft Word Processing software
Company
Rio Grande Credit Union
Rio Grande Credit Union is a financial institution specializing in auto loans, mortgages, credit cards and digital payment.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.72MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $3.72M
Leadership Team
Mel Lee
Chief Information Officer/ Executive Vice President
Recent News
2025-05-23
Business Insider
2024-12-31
Company data provided by crunchbase