Taco Time Northwest · 10 hours ago
IT Support Technician ( Snohomish County)
Home Office, Renton, WA, US
Full-time
Onsite
Entry Level
$29.30/hr - $39/hr
1+ years expTaco Time Northwest is seeking an IT Support Technician to perform routine maintenance, repair, and installations of restaurant technologies. This role involves managing help desk tickets, diagnosing IT/POS problems, and providing support for various restaurant technology systems.
Food and BeverageRestaurantsSnack Food
Responsibilities
Manages ongoing help desk tickets and/or receives daily instructions and assignments
Diagnoses IT/POS problems and provides helpful and timely support to resolve
Repairs IT/POS equipment correctly; records repairs and communicates status with manager on duty
Provides timely updates and detailed progress to issues if not initially resolved
Conducts basic programming to set-up POS & restaurant technology equipment
Provides assistance in maintaining restaurant network connectivity and security
Coordinates and performs firewall, network switch, and wireless access point installs, adds, moves, and changes in accordance with user timing and needs
Familiarity with mobile device technology and mobile device management services (MDM)
Provides implementation, configuration, monitoring and troubleshooting activities for network hardware and software at store locations
Resolves complex networking issues over multiple hardware and software environments in an expedient manner
Assists with planning, installation, troubleshooting and ongoing support on special projects
Assists with POS hardware upgrades and installations, network devices and software installations
Ability to work with minimal supervision
Ability to maintain and repair equipment (multi-vendor)
Troubleshoots and identifies root cause of issues
Able to create, maintain, and update applicable technical documentation
Travel regularly to restaurants for on-site visits
Performs a wide range of hardware installation tasks; mounting monitors, cash drawers, network racks, shelving, cameras, speakers, etc
Demonstrates proficiency with a variety of materials – tile, stone, concrete, FRP, stainless steel; mounting to and drilling thru as needed
Accessible for On-Call emergency support (may be remotely if applicable or on-site)
Excellent organizational and prioritization skills, including the ability to manage multiple tasks/projects at one time
Adapts to changes in work assignments and environment, is willing to assume additional responsibility and learn new processes
Support special projects and other designated activities, as assigned. Performs other related duties and projects as assigned by Manager
Qualification
Required
Valid Driver's License
One to three years IT experience, preferably in a restaurant or service industry environment
Ability to communicate effectively in English both verbally and in writing
Ability to follow appropriate communication channels
Demonstrates competency by maintaining positive, collaborative, and constructive interpersonal relationships
Demonstrates ability to prioritize work assignments and meet productivity and quality standards
Adapts easily to changes in work assignments and environment, is willing to assume additional responsibility and learn new procedures
Effective organizational and analytical skills
Ability to use standard office equipment including computers, telephones, copiers and fax machines
Intermediate proficiency with MS Office products including Word, Excel and Outlook required
Working knowledge of Windows OS
Proficient keyboarding skills
Preferred
Bachelor's degree in IT or Technical Trade School Training
Experience in lieu of education is acceptable
Experience with Zendesk platform and Aloha Configuration Center
Company
Taco Time Northwest
Headquartered in Renton, Washington, Taco Time Northwest is a family owned company that employs more than 1,400 people in its 51 company owned restaurants in western Washington and manages another 25 franchise locations.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase