Elme Communities · 15 hours ago
Assistant Maintenance Manager ($2,000 Sign on Bonus)
Alexandria, Virginia, United States
Full-time
Onsite
Mid Level
$24.88/hr - $44.78/hrElme Communities is dedicated to enhancing the living experience for value-conscious renters. The Assistant Service Manager plays a crucial role in ensuring the maintenance and service needs of apartment communities are met, while delivering exceptional customer service and supporting the service team.
CommunitiesReal EstateResidential
Responsibilities
Deliver timely, clear and courteous customer service 100% of the time
Proactively care for the physical building and the community by maintaining the plumbing, electrical, HVAC and appliance systems
Respond to service tickets swiftly, document and communicate service status consistently, and effectively prioritize service requests
Build trust and positive rapport with residents by being respectful and empathetic while making repairs in their homes
Know the make-ready schedule, monitor apartment vacancies daily and initiate the turnover process in accordance with Company standards
Perform preventive maintenance and safeguard equipment with regular tune-up
Conduct daily community walks, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal
Collaborate with the leasing and customer experience team by cordially and consistently escalating urgent maintenance related matters and communicating all other community concerns
Contribute to the team’s success by achieving individual goals and supporting team goals
Be a positive role model and champion of company mission, vision and values
Step in and step up when the Service Manager is not present or available
Coach, mentor, support and provide constructive feedback to service team members
Ensure that policies, procedures, safety, and compliance expectations are met
Ensure staff always operates within OSHA (Occupational Safety & Health Act) standards and company safety policies
Qualification
Required
Has a proven work history of delivering responsible, high-quality maintenance services in the residential apartment industry or similar industry
Well versed in all phases of HVAC and mechanical systems
Universal EPA/CFC or CAMT Certification
Enjoys a flexible schedule that includes working weekends
Has reliable personal transportation
Is able to be on call, work outside of standard business hours, and report to the property in 30 minutes or less in the event of life safety incidents
Knowledge of preventive maintenance and life safety systems
Knowledge of MS Office (Excel and Word) required, as well as previous experience with industry specific management software, such as Yardi
Benefits
401(k) Matching
Dental Insurance
Health Insurance
Life Insurance
Disability Insurance
Paid Time Off
Paid Holidays
Pet Insurance
Company
Elme Communities
Elme Communities is a real estate firm that offers residential apartments and community services.
Founded in 1960
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
Goldman Sachs Bank USAAssociated Bank,Goldman Sachs Bank USA
2025-11-12Post Ipo Debt· $520M
2024-07-11Post Ipo Debt· $500M
1984-07-27IPO
Leadership Team
Steven Freishtat
Executive Vice President, Chief Financial Officer
Tiffany Butcher
Chief Operating Officer
Recent News
2026-01-24
2026-01-06
Company data provided by crunchbase