Zencon Group Inc. · 19 hours ago
IT - DSS - Business Analyst - Project Lead
United States
Full-time
Remote
Senior Level
5+ years expZencon Group Inc. is a company focused on providing solutions for Child Support Services. They are seeking a Business Analyst Project Lead to enhance the user interface and workflows of financial applications related to Child Support Services in South Carolina.
AnalyticsConsultingInformation Technology
Responsibilities
Work closely with the State Functional Manager and Business Analysts to identify areas for improvement within PACSS and deliver practical, actionable recommendations
Analyze existing workflows to uncover inefficiencies and pain points
Design optimized workflows for complex processes in alignment with South Carolina business requirements
Propose enhanced functionality for complex financial activities within PACSS
Design self-guiding workflows, including guided navigation, tooltips, and contextual assistance, for critical areas such as order entry and financial adjustments
Design user-friendly features such as step-by-step wizards, contextual help, and automated guidance to improve usability and reduce training needs
Conduct stakeholder interviews as needed to gain a comprehensive understanding of South Carolina business processes
Collaborate with other Business Analysts to develop comprehensive test scenarios, test cases, and provide general assistance during testing activities
Participate in regular functional meetings focused on user-reported issues, enhancements, and bug triage to review progress, discuss solutions, and align on priorities
Qualification
Required
5+ years of experience working as a Business Analyst
5+ years of experience working with financial operations such as receipts, distribution, disbursements, recoupment, and/or reconciliation
5+ years of experience with workflow design and system enhancement
BS Degree (Preference given to Finance or IT degree) or 5 Years of Child Support Experience
Proficiency in MS Office suite
Ability to communicate (orally and written) effectively with technical, non-technical staff, customers/stakeholders (State and Federal) and executives
Preferred
Experience with Microsoft Team Foundation Server (TFS) and Microsoft Test Manager
Experience with Agile or Waterfall methodology
Preference for a degree in Finance or IT
5+ years of experience conducting Stakeholder Interviews
5+ years with SQL Querying
Bachelor's degree or 5+ years of experience working with Child Support systems
Company
Zencon Group Inc.
ZENCON GROUP: Empowering Digital Transformation, Service Excellence & Workforce Innovation Zencon Group is a global IT consulting firm and certified Microsoft Partner delivering high-performance digital solutions that help organizations modernize operations, elevate customer and citizen experiences, and scale with confidence.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase