TrueCare · 1 day ago
IT Field Service Technician
San Marcos, CA
Full-time
Onsite
Entry Level
$25.41/hr - $25.41/hr
1+ years expTrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. The Field Service Technician I is responsible for providing on-site repairs, installation, and removal of IT equipment as requested via the IT Ticketing system.
Hospital & Health Care
Responsibilities
Install, upgrade, configure and troubleshoot computing and communication devices and peripherals
Perform on-site analysis, diagnosis, and resolution of PC problems and recommend and implement corrective hardware solutions
Provide on-site assistance to end-users with IT Equipment and peripherals
Educate end-users with necessary steps to recognize, isolate, and resolve common issues as appropriate
Ability to read and understand technical manuals and procedural documentation
Engage in research and troubleshooting to determine the appropriate option to resolve technical issues
Escalate end-user issues as appropriate
Use the IT Ticketing system (JIRA) to accurately document hardware failure, repair, installation, ordering, and removal, as well as important information and interactions with end-users, and solutions once issues are resolved
Accurately update the movement of assets utilizing our asset tracking software
Apply security best practices
Stay current on personal computer and peripheral equipment changes and trend
Qualification
Required
High School Diploma or equivalent
Valid CA Driver's License to commute on company vehicle
Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting
One (1) year of customer support experience
Proficiency deploying and troubleshooting technical hardware
Proficiency in the operation and use of personal computers; utilizing Windows 11, Microsoft 365 applications, and Internet browsers
Preferred
Associate's degree in computer science, information systems or a related field
Experience in network troubleshooting, administration, and providing help desk support
A+, Network+, or Security+ certification
Company
TrueCare
For over 50 years, TrueCare has remained steadfast in its commitment to its patients, their families, and our communities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Briana Cardoza
Chief Buisness Development Officer
Claire Wilson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase