EssilorLuxottica · 3 hours ago
Customer Service Representative
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses and eyewear products. The Customer Service Representative will provide professional services by responding to client inquiries, processing orders, and ensuring accurate data entry.
EyewearHealth CareProduct Design
Responsibilities
Respond to customer phone calls, emails, chats
Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources
To provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems
Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs
Manage daily service level reports
Qualification
Required
High school diploma
3 to 5 years of experience in a similar position
Good analytical and problem-solving skills
Ability to work in a dynamic environment with minimal supervision
Knowledge of Microsoft Office and Gmail family software
Ability to multitask
Team player and ability to interact with various departments
Fluent English
Preferred
Experience in optics: an asset
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
EssilorLuxottica
EssilorLuxottica is an ophthalmic company that specializes in the design, manufacture, and marketing of eyewear products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.87BKey Investors
Meta
2025-07-08Post Ipo Equity· $3.52B
2025-06-03Post Ipo Debt· $1.14B
2024-08-29Post Ipo Debt· $2.22B
Leadership Team
Juliana Chua
Head | Digital Innovation (Global SSC)
Olivier Bardot
Head of IT Shared Services Centers for Enterprise Applications
Recent News
2026-01-24
2026-01-24
Company data provided by crunchbase