NEOGOV · 17 hours ago
IT Support Technician - Temporary
Salem, OR
Full-time
Onsite
Entry Level
$25.61/hr - $34.30/hr
2+ years expMarion County is seeking an IT Support Technician to provide technology support to county staff. The role is primarily focused on first-level support for PC hardware, software, and peripherals, ensuring efficient assistance to end users and managing service requests.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Create, triage, and update service requests and incident report tickets for incoming requests for technical assistance
Create, update, and track service requests and incident report ticket results in the operation of the service desk as the single point of contact for all the county's computer users’ needs
Identify, diagnose, and resolve tier-one technical problems for users of computer software and hardware, county network, the internet, and new computer technology in a call center environment; communicate solutions to end-users
Manage the end-to-end lifecycle for user-reported issues and track status, as well as communicate progress in a timely manner
Provide general technical support service by telephone, e-mail, remote desktop session, and in-person for walk-in customers
Escalate unique, complex, or highly time-consuming problems to higher-tier subject matter experts
Deploy or remove employee computing systems, services, and access rapidly to minimize downtime
Administer incoming, transferring, and departing employees’ access credentials and privileges
Perform data retention activities on departing end users' computer and network drives in accordance with the agency's public disclosure request guidelines and policies
Process employee action requests to facilitate the provisioning, transferring, and de-provisioning of new hires, transferring, and departing employees' hardware, application, and network-related information technology services
Participate in meetings, in-service training, workshops, etc. for the purpose of gathering information required to perform job functions
Perform other duties as assigned, including special projects resulting in process, technology, and customer satisfaction
Qualification
Required
Graduation from high school
Two years of computer applications experience related to area of assignment
Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County
Must possess a current driver's license in the applicant's state of residence and an acceptable driving history
The finalist for this position will be required to pass a criminal history background check, including finger printing
Knowledge of computer software applications
Knowledge of computer hardware and features of operating systems
Skill and ability to operate computers and perform operator maintenance
Ability to install computer application updates and modify applications according to work site requirements
Ability to assist users with routine computer operations
Ability to communicate effectively with users
Operates a motor vehicle
Sees using depth perception
Stands; sits; moves about the work area; bends forward; stoops; climbs 1 floor of stairs; crawls; reaches overhead; lifts up to 40 lbs.; pushes and pulls up to 25 lbs.; moves carts weighing up to 100 lbs.; carries up to 20 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12 pt. font; distinguishes colors and shades; hears a normal level of speech; and works in areas that may be exposed to dust
Preferred
Familiarity with Office 365 and related products
Benefits
Public Service Loan Forgiveness
Most regular positions in this classification are represented by Marion County Employees Association (MCEA).
For a summary of benefits, click here.
For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase