TowneBank · 12 hours ago
Member Service Specialist
Moyock, NC
Full-time
Onsite
Entry Level
1+ years expTowneBank is a hometown bank committed to providing exquisite service to its members while promoting the well-being of the community. The Member Service Specialist will be responsible for opening and maintaining accounts, interviewing members to match their needs with bank products, and providing exceptional service both in person and over the phone.
Banking
Responsibilities
Opening new accounts and performing maintenance on existing accounts
Interviewing members to obtain information and matching members’ needs to bank products
Accurately gathering data, completing written documentation, and inputting information into the bank’s computer system
Completing appropriate transaction tickets and taking them to the teller line for processing
Promoting TowneBank as well as all related bank products
Providing exquisite member service to members in person and on the phone
Following the bank’s security guidelines on a daily basis
Other duties as assigned, such as ordering supplies, reconciling accounts, and assisting with audits
Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Qualification
Required
Has at least 1 year of banking experience (with a single employer) working on the sales and service platform in a branch environment providing in-person exquisite member service
Is able to learn and retain new product information and promote benefits to members
Has a strong work ethic and is highly motivated to deliver financial services and solutions with only the highest ethical standards
Has the ability to interact professionally with members on the phone, in-person and via written and email correspondence
Has experience resolving member issues in a positive, professional manner through active listening and through the delivery of exquisite service
Can multi-task on a daily basis and can learn new processes effectively
Preferred
An Associates or Bachelor's degree, or equivalent work experience in a large commercial bank branch
Company
TowneBank
TowneBank is a bank that offers various financial services to individuals and businesses.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-14IPO
Leadership Team
William I. Foster III
President & Chief Executive Officer
Lee Clark
Chief Operating Officer
Recent News
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