OneTrust Home Loans, NMLS 46375 · 1 day ago
IT Help Desk Analyst (Onsite)
3131 Camino Del Rio North, San Diego, CA 92108, USA
Full-time
Onsite
Entry Level
$20/hr - $25/hr
2+ years expOneTrust Home Loans is a recognized Fortune 5000 company specializing in various home financing options. The IT Help Desk Analyst role involves providing technical support, troubleshooting, and maintenance for computers and systems across multiple offices.
Real Estate
Responsibilities
Provide general technical support for staff across 20+ offices via phone, email, and chat
Handle a high volume of service request tickets related to critical systems and hardware
Administration of mission critical systems
Install, test, maintain, and repair onsite computers, peripherals and network appliances
Basic installation, updates, and troubleshooting of software on Windows computers
Maintain inventory and maintenance records
Monitor system availability and restoration of the infrastructure following documented processes
Ability to follow documented processes and log events with attention to detail
Qualification
Required
2+ years of IT experience
Working knowledge of Windows 10 and 7 operating systems
Experience administering or working in an Office 365 environment
Basic knowledge of system administration (account creation/password resets)
Repair computer and peripheral hardware and software
Knowledge in help desk software methodology and ticketing systems
Basic ability to build reports from available fields in various systems
Competent in using antivirus and encryption software
Expertise in explaining technical issues in a simple and user-friendly way
Excellent written and verbal communication skills
Ability to work independently in a professional environment with remote supervision
Ability to handle multiple tasks, set priorities, schedule meetings, and meet deadlines
Good command of English both oral and written and customer service skills
Preferred
OSX experience a plus
SalesForce or Ellie Mae Encompass experience is a significant plus
Benefits
Health insurance
Dental insurance
Life insurance
Vision insurance
Paid time off
Retirement plan
401(k)
401(k) matching
Referral program
Company
OneTrust Home Loans, NMLS 46375
OneTrust Home Loans is a privately-owned direct lender and servicer with sales and operations across the country.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Hecht
Chief Executive Officer
Recent News
2025-08-14
Company data provided by crunchbase