Chase · 1 day ago
Design Program and Business Manager
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid LevelChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Design Program & Business Manager in Auto Lending, you will support the Head of Design by owning program management, tracking, and executive reporting for a team of designers while ensuring seamless operations and effective communication across multiple workstreams.
BankingFinancial Services
Responsibilities
Maintain Jira hygiene; reconcile tracking across Confluence and Monday.com; create leadership dashboards and views tailored to Auto Lending and Design priorities
Translate ad hoc requests into structured plans with timelines, dependencies, and clear status; capture notes, decisions, and next steps
Build and coordinate executive-ready decks and artifacts; support town halls, strategy sessions, and design community forums
Ensure control adherence and audit readiness; drive program plans and operating rhythms; surface risks early and manage expectations
Partner with Finance on budgets, forecasts, and spend tracking; set up practical trackers, calendars, and checklists
Support headcount and recruiting operations (opening roles, scheduling, onboarding) and maintain collaboration sites and documentation; continually simplify processes
Qualification
Required
Previous experience in Design Operations, Program/Project Management, Business Management, or Account Management supporting product/design/tech teams
Tool proficiency: Jira and Confluence; Excel, PowerPoint; familiarity with Monday.com and SharePoint
Proven ability to deliver timely, executive-ready reporting and presentations; highly responsive and organized in ad hoc environments
Excellent written and verbal communication; able to read the room, ask clarifying questions, and capture accurate notes and actions
Strong attention to detail and data quality; sets and enforces tracking standards and hygiene across teams
Experience partnering with Risk/Compliance/Audit on controls, issue/risk tracking, and remediation
Self-motivated, independent operator who manages multiple concurrent workstreams and maintains momentum in ambiguous conditions
Preferred
Experience in Auto Lending or consumer lending/financial services
Budgeting and forecasting experience; ability to build practical trackers and reporting cadences
Knowledge of Agile/Lean practices and OKRs; can translate strategy into operational artifacts and measurable outcomes
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial Sector Technology
2026-02-05
2026-02-05
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