Via · 3 hours ago
Strategy & Operations Principal, Partner Operations
Seattle, WA
Full-time
Onsite
Senior Level, Lead/Staff
$130K/yr - $165K/yr
6+ years expVia is using technology to transform transportation around the world. As Strategy & Operations Principal for Via's Operations team, you will manage an intermodal transit service while leading initiatives that improve efficiency and customer experience.
LogisticsMobile AppsReal TimeRide SharingTransportation
Responsibilities
Own and manage the end-to-end operating strategy of Via’s service on behalf of our partner
Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation
Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience
Serve as the face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners
Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis
Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Qualification
Required
6-10 years of experience leading complex operations
Bachelor's degree required
Independent self-starter, thrive in fast-paced environments
Savvy and tactful communicator
Foster a culture deeply committed to providing a world class customer service experience
Strong analytical thinker who uses data to guide strategy
Experienced and exceptional leader
Flexible and adaptable
Effective at managing multiple tasks simultaneously
Problem solver; looking for creative solutions
Benefits
Free medical plans
401K matching
Company
Via
Via is a transport company that offers public mobility solutions for transit agencies, school districts, cities, and corporations.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$887.06MKey Investors
83NorthJanus Henderson InvestorsEXOR N.V.
2025-09-12IPO
2023-02-13Series Unknown· $110M
2021-11-30Series G· $130M
Leadership Team
Daniel Ramot
Co-founder, CEO
Oren Shoval
Co-Founder, Advisor
Recent News
Morningstar.com
2025-11-14
Government Technology US
2025-10-03
2025-09-22
Company data provided by crunchbase