EssilorLuxottica · 9 hours ago
Customer Service Coordinator
Dallas, TX
Full-time
Onsite
Entry Level
2+ years expEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The Customer Experience Coordinator handles customer interactions, resolves complaints, and ensures customer satisfaction through effective communication and support.
EyewearHealth CareProduct Design
Responsibilities
Answers incoming calls and processes orders
Resolves customer complaints, troubleshoots issues to determine best path for resolution
Correctly documents customer interactions and tracks call types
Maintains support service levels and upholds Luxottica’s Customer Service standards
Owns follow-up with customers to resolve inquiries regarding order status, shipping status and stock availability
Takes inbound phone calls for up-to 90% of assigned shift
Outbound calls
Resolves customer claims
Take payments
Support on basic A/R functions
Promote digital tool usage
Qualification
Required
High school diploma
2+ year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
A clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Ability to multitask
Excellent time management skills – must be able to prioritize tasks efficiently
Strong PC skills including MS Office; Word and Excel
Optical experience – Office work exposure to RX
Intermediate Excel skills
Ability to navigate information systems and internet is a must
Must have flexibility in work hours to support business needs between the hours of 8 AM – 8PM Monday-Friday
Preferred
Higher education degree
Inside Sales Experience
Experience using SAP
Experience in the optical industry, full knowledge of Luxottica's optical products and a strong command of the industry language
Bilingual Spanish or French
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
EssilorLuxottica
EssilorLuxottica is an ophthalmic company that specializes in the design, manufacture, and marketing of eyewear products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.87BKey Investors
Meta
2025-07-08Post Ipo Equity· $3.52B
2025-06-03Post Ipo Debt· $1.14B
2024-08-29Post Ipo Debt· $2.22B
Leadership Team
Juliana Chua
Head | Digital Innovation (Global SSC)
Olivier Bardot
Head of IT Shared Services Centers for Enterprise Applications
Recent News
2026-01-24
2026-01-24
Company data provided by crunchbase