Addus HomeCare · 2 days ago
Senior Systems Trainer
Frisco, TX
Full-time
Hybrid
Senior LevelAddus HomeCare is a healthcare company focused on providing quality home care services. The Senior Systems Trainer is responsible for being the subject matter expert for the HomeCare Home Base application and creating training programs, while also managing a team of trainers and supporting branches during implementation.
Hospital & Health Care
Responsibilities
Manage a team of Trainers. First point of escalation for the trainers, facilitate and support their skill development and growth
Lead Trainer supporting branches during implementation, remotely and onsite
Provides timely resolution of internal customer support tickets using appropriate resources such as our knowledgebase and other resources, writes KB articles as needed. Assists branches on the live Support Line
Creates and delivers training resources for the most commonly used company software and administrative software, primarily HCHB and CellTrak/EVV. This should include - basic training and “Super Users” web classes, create user documentation for all applications as needed - quick sheets, manuals, web class, video training modules
Subject Matter expert of the HCHB system - including all service lines (Personal Care in particular), providing support to end users as needed
Subject matter expert on all EVV systems and integration with billing systems & aggregators
Monitors EVV to ensure procedures and processes are working properly
Assists with UAT/testing of application upgrades, integration and customizations - HCHB, CellTrak/EVV, ADP and other applications such as LMS or Document Management
Exhibit excellent interpersonal and communication skills necessary to interact with staff members in all departments and branches, and external vendors
Always maintains a high degree of confidentiality due to access to HIPAA protected and sensitive information
Abides by all regulations, policies, procedures and standards
Performs other duties and project responsibilities as assigned by manager
Qualification
Required
Degree in Business, IT or Education
Outstanding organization and motivation skills, attention to detail and curiosity
Experience with managing direct reports
Ability to manage multiple projects including the most complex, within a prescribed timeframe. Must be flexible and able to successfully multi-task
Position requires a high level of independent judgment in planning and achieving position objectives and attainment of project goals in a quality manner within required milestones and timelines
Analytical and problem solving skills, with the ability to clearly document system or operations weaknesses along with recommendations for improvements
Strong verbal and written skills to facilitate project planning, reporting, training and communication both internal & external to Addus. Will represent Addus with outside MCOs and vendors for EVV initiatives
Must be able to effectively communicate with all levels of branch personnel, middle & senior management
Computer proficiency required: Including intermediate level knowledge in the Microsoft Suite
Ability to Travel
Company
Addus HomeCare
Addus HomeCare is one of the nation's largest and fastest growing providers of personal home care and support services.
Founded in 1979
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Poff
Chief Financial Officer
Brad Bickham
President and Chief Operating Officer
Company data provided by crunchbase