MarketStar · 16 hours ago
Quality and Enablement Specialist - MailChimp
Salt Lake City, UT
Full-time
Hybrid
Mid LevelMarketStar is a company dedicated to creating growth for clients, employees, and the community. They are seeking a B2B Sales Quality Enablement Specialist who will develop and implement quality assurance processes, provide coaching, and analyze performance data to enhance training materials and workflows.
B2BMarketingOutsourcing
Responsibilities
Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications. Use quality monitoring data management system to compile and track performance at team and individual level
Identify coaching needs and communicate needs to Management and Training Department
Prepare and analyze internal and external quality reports for management staff review
Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management
Provide feedback to sales team leaders and senior leadership
Create and maintain standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency
Other applicable duties as assigned
Qualification
Required
Digital advertising, B2B or tele sales experience required
Excellent verbal, written, interpersonal, and organizational skills
Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.)
Results oriented with the ability to motivate others and drive performance
Ability to multitask and successfully operate in a fast paced, team environment
A skill's assessment will be conducted as part of the interview process
Preferred
previous Quality Assurance experience
Benefits
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision
Company
MarketStar
Marketstar is an outsourcing agency for sales, marketing, and business processes.
Founded in 1988
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-03-05Acquired
Leadership Team
Keith Titus
President & CEO
Ben Kaufmann
Chief Financial Officer
Recent News
2025-12-04
2025-04-01
Business Standard India
2025-01-08
Company data provided by crunchbase