First Citizens Bank · 17 hours ago
Senior Director Infrastructure & Operations
United States
Full-time
Remote
Senior Level, Lead/Staff
$196K/yr - $260K/yr
10+ years expFirst Citizens Bank is seeking a Senior Director of Infrastructure & Operations responsible for overseeing Cloud and Operational Governance related to Infrastructure Engineering and Operations. This role involves managing data center operations, vendor relationships, and ensuring compliance with regulatory frameworks while fostering a positive team culture.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Manage and Oversee the Data Center Operations for production and DR locations
Oversee the vendor relationship for any Colocation providers, ensuring that all aspects and requirements of the contract are being met
Forecast growth in operations for environmental and space requirements
Manage the Director of Data Center for moves adds and changes
Collaborate with and align strategies with the Facilities and Security Team delivering to all policy requirements for inspections, tours and visits
Keep the Data Center Strategy up to date and aligned with the TSR while providing regular updates to Senior Management
Report on Operational Metrics in Governance Forums including but not limited to the Weekly Operations Review, Monthly Operations Review, Cloud Advisory Group, Cloud Forums, Data Center Forums and Strategic Leadership and Risk Meetings
Chair the governance secretary for the Cloud Advisory Group managing actions, decisioning and disposition with the responsible members
Hold the responsibilities of the Infrastructure Executive Forum secretary, insuring proper governance and controls for actions, decisioning and disposition
Oversee Technology processes and controls to the control framework
Discipline and Structure – Build and drive a culture of discipline and structure
Regulatory and Governance – Responsible for all aspects and performance of Cloud Operational Program. Required to participate in all audits and exams relating to Cloud Operations and Control as well as present to Senior Management, Risk Committee’s and other Governance bodies and Regulatory interactions
Managerial and Leadership Functions – Foster a positive culture through inspiring leadership that creates a sense of ownership and responsibility. Teamwork and Collaboration remain at the forefront of how leadership and the team interact across the organization. Open communications that remove any focus on blame and promote honesty with responsibility to develop a 'find issues and fix them so they don’t happen again' mindset
Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff and service providers. Maximizes department achievements by providing professional development and ensures proper long term and short-term workforce planning. Establishes, manages, and monitors financial processes from an IT perspective to achieve budget goals. Responsible for financial management, invoice audits, the capitalization process, and accurate financial reporting
Qualification
Required
Bachelor's Degree and 10 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment OR High School Diploma or GED and 14 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment
Preferred
Management skills
Risk management and mitigation with audit compliance and management
Regulatory Interaction and Presentation
Forecasting and Metrics
Financial Acumen with budget and forecasting experience
Negotiating and Contract Savings
Banking acumen / knowledge
Prioritization skills
Knowledge of Infrastructure technology and applications
Knowledge of Cloud Compliance
Knowledge of SaaS partners and operations
Knowledge of Application lifecycle and DevOps
Benefits
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
Frank Holding
Chairman and CEO
C
Craig Nix
Chief Financial Officer
Recent News
2026-02-03
2026-01-23
Talk Business & Politics
2026-01-16
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