NEOGOV · 18 hours ago
Emergency 911 Dispatcher
Grandview Heights, OH
Full-time
Onsite
Entry Level
$55K/yr - $85K/yr
1+ years expThe City of Grandview Heights is actively seeking highly motivated professionals for full-time Emergency 911 Dispatcher positions. This critical role involves answering 911 emergency and non-emergency calls, dispatching law enforcement personnel, and managing sensitive information while working in a fast-paced environment. The position requires shift work and is essential for maintaining public safety.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Under the direct supervision of the 911 Communications Manager, answers all incoming 911 emergency and non-emergency police, fire, and medical calls
Inputs information in a Computer-Aided Dispatch (CAD) system for law enforcement response and documentation
Radio dispatching of law enforcement personnel; access to criminal justice information that requires handling and dissemination of sensitive materials; directs callers and gives non-emergency information, enters data into criminal justice information systems; and performs other related duties as assigned
Qualification
Required
Must be at least 18 years of age
Possess a high school diploma (or equivalent)
Authorized to work in the United States
Must qualify for Law Enforcement Automated Data System (LEADS) certification within six months of hire
Strong written and verbal communication skills
Problem-solving abilities
Ability to work independently
Maintain confidentiality
Pass a background investigation
Pass a truth verification exam
Pass a drug screen
Preferred
At least one (1) year of experience in a comparable capacity or two years of clerical, general office, or call center experience
Experience using Microsoft Office programs, including Word, Excel, Publisher, and PowerPoint
An Associate Degree and one or more years of experience in public safety emergency communications
A Bachelor's Degree in a related field
Benefits
Health Care: The City provides health, prescription, vision and dental through the Franklin County Cooperative.
Life Insurance: The City provides $75,000 in life insurance to all full time and permanent part time employees.
Additional Voluntary Benefits: The City also offers VOLUNTARY supplemental life insurance above the city provided coverage, short-term and long-term disability, and flexible spending accounts.
Wellness: Participation in the City's Wellness program is available to all “Benefit Eligible” employees, at no cost, and allows employees to earn up to $400 and a reduced deductible for next year.
Ohio Deferred Compensation Program: City employees can participate in the Ohio Deferred Compensation 457(b) and Ohio Deferred Compensation Roth 457.
Longevity: Employees shall receive an annual longevity payment based on completed years of continuous service with the City.
Leave Accrual: Full-Time employees are eligible to earn personal, sick, vacation and compensatory or flex time.
Personal Leave: Employees earn 24 hours of personal leave per year.
Sick Leave: Employees earn 4.6 hours per pay period.
Vacation Leave: Employees accrue vacation based on years of public service ranging from 96 to 216 hours per year.
Holidays: Employees receive eleven paid holidays. 911 Dispatchers receive this pay in a lump sum on an annual basis.
Paid Parental Leave: Paid Parental Leave is available to full-time employees who have worked for the City a minimum of 90 days. Paid parental leave is available following birth or adoption or foster placement of a child under the age of 17. Eligible employees will be paid 100% of their regular pay for a period of two weeks following a two-week waiting period.
Sick Leave Reciprocity: Eligible full-time employees are eligible to cash out a portion of their accrued sick leave each year.
Pool Passes & Resident Pricing for Recreation Programs and Parks Rentals: All full-time employees are eligible to receive a pool pass to the City’s Municipal Pool, subject to a small fringe benefit tax deducted through your paycheck. In addition, employees receive resident pricing on all programs and parks rentals.
Tuition and Training Reimbursement: Full-time employees who have completed their probationary period may be eligible for the reimbursement of tuition and fees for job-related education, up to a maximum of $3,500 per calendar year.
Pension Contributions: City employee earnings are not covered under Social Security, instead, contributions are made on your behalf to the Ohio Public Employees Retirement System (OPERS) at the rate of 14%.
Uniforms & Clothing: Employees that are required to wear a uniform will have them provided by the City. Non-Union employees that are not required to wear a uniform are provided an annual amount to purchase City logo merchandise. The amount of the annual allotment is based on position.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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