Hartford HealthCare · 17 hours ago
ITS Sr Engineer III / IS Systems Engineering
Farmington, CT
Full-time
Onsite
Senior Level
5+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, and they are seeking a Senior Engineer Level III to focus on the design, implementation, support, and management of complex IT systems. This role serves as the final escalation point within the Technical Support Organization, troubleshooting and resolving complicated technical issues while collaborating with various teams to ensure high levels of performance and security in their infrastructure.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
The escalation point for issues being escalated from Level 1 & 2 support staff
Responsible for reproducing / confirming system defects and reporting such defects to the appropriate teams
Provide training to Level I and II support and act as a mentor to junior support engineers
Provide “on-site” support to HHC customers as needed
Act as a back–up for Level II Senior Engineers
Provide after-hours coverage as part of an on-call rotation schedule for SLA support as needed
Work continuously to increase Level II Engineer knowledge by reviewing escalated cases on a weekly basis
Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues
Ensure that all actions pertaining to issues escalated from Level I or II Support are documented in the ticketing system
Ensure that all Engineers are informed and current of all enhancements/ latest releases and sharing that information with the organization
Promotion of shared infrastructure and applications to reduce costs and improve information flows. Ensure that projects do not duplicate functionality or diverge from each other and business and IT strategies
Build employee knowledge and skills in specific areas of expertise
The Systems Engineer will be an active member of the IT Change Advisory Board, the IT Configuration Control Board, and the IT Incident Review Board
Qualification
Required
Bachelor's degree and a minimum of 5 years' experience. Eight (8) plus years experience in relevant enterprise role is highly desired
Knowledge of LAN, WAN and other enterprise technologies
Excellent written communication and verbal skills, as well as strong listening skills
Possesses strong customer relation skills
Ability to handle multiple priorities
Must speak fluent English
Perform in an effective and timely manner all the tasks required
Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions
Represent HHC in a professional manner, especially when providing on-site support
Methodically resolve the more difficult and complex production issues reported by customers and partners
Familiarity with project management
Participate in weekly 24/7 on-call and monthly downtime rotation to support new and existing applications across multiple HealthCare facilities
Ability to explain complex technical issues in a way that non-technical people may understand
Time management and prioritization
Ability to communicate effectively, develop successful relationships with coworkers and management at all levels within the organization. Ability to work effectively and professionally under pressure
Strong critical thinking skills, ability to develop alternative solutions to a posed problem or conflict; ability to independently plan, organize, develop, prioritize, and execute decisions
High degree of accuracy, efficiency, and dependability in a fast-paced environment; strong organizational and time management skills. Ability to work independently, manages priorities, and meets deadlines
Ability to use personal computer and related software; including knowledge of Microsoft Office products
Ability to maintain confidentiality, exercise discretion and sound judgment
Ability to travel as required
Working knowledge of general information technology policies and procedures
Preferred
Healthcare experience preferred
Ability to maintain records and filing systems
Ability to multi-task
Ability to work independently
Process improvement and quality skills
Project management skills
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer, Hartford HealthCare
Bimal Patel
Executive Vice President/ Chief Operating Officer
Recent News
2026-02-02
Hartford Business Journal
2025-12-18
Company data provided by crunchbase