Maryville University of Saint Louis · 14 hours ago
Student Financial Services Support Coordinator
St Louis, MO
Full-time
Onsite
Mid Level
3+ years expMaryville University of Saint Louis is seeking a Student Financial Services Support Coordinator who provides essential coordination and frontline support for the SFS office and Federal Work Study administration. This role oversees student employees, ensures excellent service delivery, manages daily operations, and serves as a key contact for students, families, and campus partners.
EdTechHigher EducationNon ProfitUniversities
No H1B
Responsibilities
Supervises student employees
Recruit, hire, train, and mentor SFS student employees to deliver high-quality service. Develop and maintain training materials to support their success
Develop, maintain, and update front desk and phone coverage schedules for student and staff employees. Manage on-campus coverage schedules for hybrid employees to ensure adequate in-person support and seamless office operations
Provide direct support at the front desk, handle phone calls, manage cases, and assist walk-in students and families, including payment processing
Ensure timely, professional, and effective responses to SFS inquiries and cases across all communication channels. Serve as the first-level responder for escalated inquiries requiring cross-functional collaboration. Create cases as needed for students requiring additional assistance
Provide ongoing reporting to Human Resources regarding Federal Work Study eligible students. Reconcile FWS data with the Payroll Office monthly
Coordinate with Human Resources regarding Community Service funding requirements. Monitor expenditures of Federal Work Study funding and provide annual FWS earnings reporting for FISAP
Update Financial Aid Awards to add Work Study funds to eligible students. Communicate with Human Resources regarding FWS allocations, expenditures, and remaining funds. Reclassify student earnings based on funding expenditures
Stay current on federal, state, and institutional policies governing Student Financial Services
Review, sort, and process all incoming mail to the Student Financial Services & Academic Records office, ensuring documents are routed appropriately. Order supplies needed for day-to-day operations
Perform other responsibilities as assigned
Qualification
Required
Understanding of financial aid, student accounts, and student financial services operations
Strong competencies in Microsoft Office Suite, document imaging tools, and business office software
Experience in customer service or administrative support, ideally in higher education
Strong organizational skills with the ability to manage multiple schedules and priorities
Excellent interpersonal, verbal, and written communication skills
Ability to maintain confidentiality and professionalism in all interactions
Knowledge of the interrelationship among enrollment management teams (financial aid, student accounts, academic records, admissions, student success, marketing)
Bachelor's degree and 3 years of equivalent professional/technical experience
Company
Maryville University of Saint Louis
At Maryville, we power dreams, not just degrees.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.15MKey Investors
Missouri Department of Economic Development
2023-04-20Grant· $0.15M
Leadership Team
Malik Taylor
Chief Financial Officer - Student Government
Nicole Levitt
Student VP of Operations for Maryville University and Perfect Pair Partnership
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