IBM · 9 hours ago
Client Service Management
Durham, NC
Full-time
Onsite
Mid, Senior LevelIBM is a global leader in technology and infrastructure solutions, and they are seeking a Client Service Manager to enhance client relationships and oversee service delivery. The role involves managing client accounts, ensuring service quality, and identifying growth opportunities to support contract profitability.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Manage Client Relationships: Develop and maintain a trusted relationship with the client, understanding their business targets, strategy, and requirements to deliver high-quality service and ensure client satisfaction
Supervise Service Delivery: Oversee the implementation and delivery of contracted services, ensuring efficient service delivery and coordinating Client and IBM resources
Improve Service Quality: Develop and implement action plans to improve service quality delivered to the client, ensuring client satisfaction and contractual conformity
Track Service Levels: Manage agreed service levels applicable to technical support teams by tracking maintenance operations and properly reporting client maintenance operations
Identify Growth Opportunities: Support the Delivery Project Executive in identifying growth opportunities and contract profitability
Qualification
Required
Experience with IT services contracts, including a deep understanding of contract deliverables and overall Statement of Work (SoW)
Experience in supervising the implementation and delivery of contracted services, ensuring efficient service delivery and coordination of resources
Experience in developing and implementing action plans to improve service quality delivered to clients, ensuring client satisfaction and contractual conformity
Experience with project management methodologies, including the ability to apply them to client needs and service delivery
Experience with emerging technologies and technical solutions pertaining to client needs, including the ability to identify and implement solutions to support client objectives
Microsoft Package
CSP Tool
Preferred
Experience with project management methodologies, including the ability to apply them to client needs and service delivery, to drive efficient service delivery and coordination of resources
Experience with emerging technologies and technical solutions pertaining to client needs, including the ability to identify and implement solutions to support client objectives and expand IBM's footprint
Experience in identifying growth opportunities and analyzing contract profitability to support the Delivery Project Executive in driving business growth
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown1973-07-19IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
2026-02-04
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