Northwest Healthcare Tucson · 15 hours ago
Patient Service Representative Clinics
Tucson, AZ
Full-time
Onsite
New Grad, Entry Level
0+ years expNorthwest Healthcare Tucson is dedicated to providing top quality care to patients, and they are seeking a Patient Service Representative Clinics to support clinic operations. The role involves patient registration, insurance verification, scheduling, and ensuring a positive patient experience while adhering to organizational policies and HIPAA standards.
Health CareHealth DiagnosticsHospitalMedicalRehabilitation
No H1B
Responsibilities
Performs patient registration in the clinic EMR, ensuring accurate and complete information for new and returning patients
Checks patients in and out at the front desk, collecting and posting time-of-service payments, including copays, deductibles, and outstanding balances
Verifies and updates patient demographics and insurance eligibility, ensuring insurance cards are scanned at every visit
Ensures all required consents, PHI forms, and other treatment-related paperwork are signed and completed by patients
Schedules, confirms, and manages patient appointments, documenting cancellations or rescheduling reasons in the EMR
Assists with charge entry at checkout and ensures timely completion of daily charges following provider coding and encounter closure
Responds to patient inquiries, phone calls, and messages in a timely and professional manner, adhering to clinic communication guidelines
Monitors waiting room areas to ensure patient satisfaction and timely services, addressing concerns as needed
Conducts daily walk-throughs of patient lobbies to ensure cleanliness and reports maintenance or safety concerns to clinic management
Provides general administrative support to clinic staff and providers as needed
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
0-1 years of experience in a clinic, medical office, or similar healthcare setting required
Proficiency in EMR systems and Microsoft Office Suite
Strong knowledge of medical terminology and insurance processes, including verification and eligibility
Excellent communication and interpersonal skills for effective patient and team interactions
Ability to manage multiple tasks, prioritize workload, and maintain attention to detail
Familiarity with HIPAA regulations and the ability to maintain patient confidentiality
Basic cash handling and reconciliation skills
Problem-solving abilities to address and resolve patient or operational issues
Preferred
Associate Degree in Healthcare Administration, Business, or related field preferred
Experience in patient services, billing, or front desk operations preferred
Benefits
Health insurance
401(k)
Licensure/certification reimbursement
Tuition reimbursement
Student loan assistance for eligible roles
Company
Northwest Healthcare Tucson
Northwest Healthcare is an integrated healthcare network committed to delivering high quality, accessible healthcare to Southern Arizona and beyond.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lesley Rehak
Interim Market Chief Nursing Officer
Shannon H.
Market Chief Quality Officer (Interim)
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