Builders FirstSource · 1 day ago
Inside Customer Support/Sales Representative
American Fork UT Millwork - 268 E 1600 S (84003), 268 E 1600 S, American Fork, Utah, United States of America
Full-time
Onsite
New Grad, Entry Level
0+ years expBuilders FirstSource is America’s largest supplier of building materials and is seeking an Inside Customer Support/Sales Representative. This role focuses on assisting customers, processing orders, and providing product information while ensuring smooth operations for the sales team.
Building MaterialManufacturingReal Estate
Responsibilities
Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices
Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.)
Enters orders into system and schedules delivery of products
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals
Participates in coordinating and conducting customer workshops
Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution
Assists with store housekeeping, signage, stocking, inventory control, and other related activities
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures
Other duties may be assigned
Qualification
Required
High school diploma or General Education Degree (GED)
Six (6) months sales-related experience; or equivalent combination of education and experience
Knowledge of company products, competitor's products and company standards
Knowledge of company product pricing, discount and estimating formulas and guidelines
Good verbal and written communication skills
Demonstrates strong detail orientation skills
Strong customer service skills
Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
Knowledge of and ability to use motorized and non-motorized material handling equipment
Preferred
Experience in construction, building materials, or window products is strongly preferred
Benefits
Competitive, affordable benefits designed to make life better for you and the people you love
Great plans that help you and your family to live happier, healthier and more secure lives
Company
Builders FirstSource
Builders FirstSource provides professional class building materials and services to homebuilders and remodelers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.05B2025-05-05Post Ipo Debt· $750M
2024-02-26Post Ipo Debt· $1B
2022-01-19Post Ipo Debt· $300M
Leadership Team
Peter Jackson
Chief Executive Officer
Pete Beckmann
Chief Financial Officer
Recent News
2026-02-06
HousingWire.com
2026-02-03
2026-02-02
Company data provided by crunchbase